Shenandoah University’s Office of Information Technology is accepting applications for an Identity and Security Administrator. This is a full-time benefited position located on our main campus in Winchester, Virginia.

Responsible for understanding, improving, and maintaining the university's identity management system. Also, responsible for daily tasks pertaining to Security Operations, EndPoint Protection and E-Mail Phishing mitigation. Employee will work daily with customers and employees to resolve account access and other security related issues.

Duties and Responsibilities:

1. Work with other departments to mitigate anomalies related to account creation and deactivation. Will work directly with IDM provider (Fischer) to resolve anomalies and/or work with departments to establish effective business practices to avoid anomalies in the future.
2. Will work directly with other members of the OIT Staff, Students and Employees to help resolve Password and other network access issues.
3. Manage access to and verify requests to grant user access to data that is maintained by OIT.
4. Will work with EPP (endpoint protection) Vendors to help manage Licenses and confirm EPP is running on all end points.
5. Will work with SU systems/Services (such as Azure, AD and Google) to confirm user access and revoke access when needed
6. Will work with OIT staff and other departments to establish and maintain Azure SSO applications to allow 3 rd party authentication VIA Azure SAML.
7. Will work closely with the Enterprise Services (Ellucian) group to evaluate identity needs and concerns. Will need to know or acquire knowledge of the administrative systems to translate that information into effective account creation and administration.
8. Will participate in discussions concerning the direction of Identity and Security for the institution.
9. Will assist in Google Gmail administration not limited to but including the evaluation of quarantined mail messages.
10. Due to the importance of always having university computer systems operational, employees of the OIT department will have times when they need to be available during non-scheduled work time. In order to be able to diagnose and fix troubles that may
happen when not at the workplace, the employee must carry with them or have available the necessary equipment to perform their job in the event of an emergency.
11. Mandatory requirement by the OIT CIO to take at least one technical training course each year related to employees work environment.
12. Additional responsibilities will be defined by supervisor or OIT CIO

Required Skills

Qualifications/Requirements:

KNOWLEDGE: Must have knowledge of Microsoft Azure Entra ID. Knowledge of SSO SAML Application and App registrations is a must. Familiarity with Microsoft Active Directory and the ability to troubleshoot identity access issues will be necessary. Experience with the Ellucian Colleague environment and Identity Access Management is a plus.

ABILITY: Must be a forward-facing Customer Service advocate willing to own issues and stay engaged to establish solutions. Understanding of complex Data relationships will be necessary to effectively execute the requirements of this position.

EDUCATION: Bachelor’s degree required or equivalent combination of education and experience with Microsoft or other identity

related products is critical. Past experience with Ellucian Colleague preferred.

EXPERIENCE: Working knowledge of Windows Server AD, Microsoft Entra ID, and Google Workspace Administration preferred.

Previous experience with Identity management solutions is a plus!

COMPLEXITY: Will often be asked to establish processes and procedures that typically will elude even the most experienced users.

The ability to research and establish very difficult solutions is necessary.

PHYSICAL REQUIREMENTS: May be subject on short notice to temporary changes in normal working hours. The opportunity to work from home exists but mostly the position will be considered onsite, in person.

How to Apply:

The complete application will include a cover letter, resume, and contact information for three professional references. The review of applications will begin immediately and continue until a qualified candidate is selected.

Shenandoah University is committed to enriching its educational experience and culture through the diversity of its faculty, administration, and staff. All candidates are strongly encouraged to include a statement in their cover letters addressing ways in which they may be able to contribute to that commitment.

**Note: A pre-employment background check will be required and a satisfactory driving record may be required as a condition of hire.

Shenandoah University values the unique and diverse perspectives of individuals and communities locally and globally and seeks to foster mutual understanding in an inviting community where individuals are welcome and respected. The university does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical, or mental disability, genetic information, veteran’s status, or on any other basis protected under applicable law.

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Required Experience

Qualifications/Requirements:

KNOWLEDGE: Must have knowledge of Microsoft Azure Entra ID. Knowledge of SSO SAML Application and App registrations is a must. Familiarity with Microsoft Active Directory and the ability to troubleshoot identity access issues will be necessary. Experience with the Ellucian Colleague environment and Identity Access Management is a plus.

ABILITY: Must be a forward-facing Customer Service advocate willing to own issues and stay engaged to establish solutions. Understanding of complex Data relationships will be necessary to effectively execute the requirements of this position.

EDUCATION: Bachelor’s degree required or equivalent combination of education and experience with Microsoft or other identity

related products is critical. Past experience with Ellucian Colleague preferred.

EXPERIENCE: Working knowledge of Windows Server AD, Microsoft Entra ID, and Google Workspace Administration preferred.

Previous experience with Identity management solutions is a plus!

COMPLEXITY: Will often be asked to establish processes and procedures that typically will elude even the most experienced users.

The ability to research and establish very difficult solutions is necessary.

PHYSICAL REQUIREMENTS: May be subject on short notice to temporary changes in normal working hours. The opportunity to work from home exists but mostly the position will be considered onsite, in person.

How to Apply:

The complete application will include a cover letter, resume, and contact information for three professional references. The review of applications will begin immediately and continue until a qualified candidate is selected.

Shenandoah University is committed to enriching its educational experience and culture through the diversity of its faculty, administration, and staff. All candidates are strongly encouraged to include a statement in their cover letters addressing ways in which they may be able to contribute to that commitment.

**Note: A pre-employment background check will be required and a satisfactory driving record may be required as a condition of hire.

Shenandoah University values the unique and diverse perspectives of individuals and communities locally and globally and seeks to foster mutual understanding in an inviting community where individuals are welcome and respected. The university does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical, or mental disability, genetic information, veteran’s status, or on any other basis protected under applicable law.

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