The Customer Centricity Solution focuses primarily on applications which enhance our understanding of, and relationship with, our third-party customers. The role will require frequent collaboration with other solution managers and teams within the global IT organization, as well as the company’s business teams and key stakeholders. The role will include significant elements of project management, business analysis, and application implementation management. This role is responsible for the solution’s delivery road map, enhancement pipeline, and continuous improvement efforts. Importantly, the solution roadmap should be fully aligned with business needs. A strong ability to collaborate with internal users and external customers to understand what creates value for the company’s customer base is an important factor to success in this role. A key responsibility of the role is to own the end-to-end customer experience of the company’s customer service-oriented applications, ensuring a high-quality user experience, both for new functionality and product support for ongoing use of the applications.

For Build activities, the solution manager will have responsibility for the forward planning of enhancement and project strategies, priorities, and other initiatives, and for developing a communication plan to provide visibility on progress to all stakeholders. This will include acting as project manager for enhancement and expansion projects for relevant applications, as well as assuming business analysis and implementation roles, as needed. Project-related efforts may be undertaken in close collaboration with global application and development teams to jointly deliver projects within the North America region.

On a project basis, the role manages relevant activities of business analysts and functional users assigned to the project, and ensures that comprehensive requirements are developed according to the relevant project management methodology. The solution manager will engage actively in business analysis tasks for projects, often serving as a source of guidance, and supplement to, assigned business analysts when needed.

For Run activities, the role will collaborate with the Application Support Manager to ensure that day to day support (Level 1 and 2) are handled in a transparent and timely manner, with appropriate Service Level Agreements (SLAs) defined between IT and business teams. The role will have responsibility to act as a Level 3 support escalation point for subject matter expertise or when the solution needs to be modified to ensure continuity. The role will own overall incident and problem management for the Solution and ensure that the support structure is effective for the applications.

KEY ACCOUNTABILITIES & DUTIES

END-TO-END MANAGEMENT OF THE SOLUTION(S) COVERING STRATEGY, PLANNING AND SUPPORT:

• Creation and communication of overall vision and short- and medium-term regional strategy for the solution applications
• Manage internal functional and IT resources to effectively execute the solution strategy
• Manage and coordinate the analysis/design and implementation of solution applications and related projects
• Manage project and release scope, develop project plans & deliverables, detailed work plans, schedules, resource plans and status reports
• Collaborate and effectively lead cross-functional teams in developing project objectives and requirements
• Strong focus on customer centricity, usability, and the needs of the customer in application design and support
• Provide progress reports to management and participate in decision-making process within the IT organization to guide the solution strategy
• Work with IT support team to coordinate the resolution of software issues and handle escalated service issues to maintain smooth ongoing operations of solution applications
• Serve as an authority on functional and technical issues in designated applications and business areas relevant to the solution
• Apply experience and vision to define innovative solutions while simplifying and optimizing processes and operations
• Identify risks and road blocks to the successful completion of the project and work with IT and Business Management to resolve
• Effectively manage, and directly perform when necessary, business analysis tasks required for projects and other activities for the solution applications.

Required Skills

Successful candidates will possess a thorough understanding of planning, analysis, implementation, and testing techniques required to support medium-scale business operations systems on a project basis. Successful candidates will also possess a strong working knowledge/experience in functional business areas such as accounting, information technology or business operations, and have a demonstrated history of applying varied approaches to solve complex business support challenges of significance to the organization. Successful candidates must also have advanced knowledge of standard business tools such as MS Office Suite (Word, Excel, etc.), Microsoft Project, Microsoft Visio.

Required Experience

Qualified candidates will possess a Bachelor’s degree or higher from an accredited 4-year college or university.

Successful candidates will possess at least 5 years of strong technical, operational, or management experience; experience in participating in cross-functional teams in a matrix organization; experience establishing and maintaining effective working relationships with other business organizations and diverse groups of people; experience with functional and technical aspects of major enterprise business systems and related technologies. Preferred candidates will have proficiency with the following skill areas: budget management, project management, business process analysis.

WHO WE ARE

Founded in 1851, Louis Dreyfus Company is a leading merchant and processor of agricultural goods.

Our activities across a diversified range of business lines span the entire value chain, from origination to distribution, helping to feed and clothe up to 500 million people every year. Our strong values, rich heritage, and clear vision for a safe and sustainable future guide us in our work to contribute to the global effort of providing sustenance for a growing population.

We offer competitive salary and generous benefits including career development opportunities, and an opportunity to pursue your passion. Learn more at https://www.ldc.com/ 

Louis Dreyfus Company provides equal employment opportunities to all without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, genetic information, marital status, veteran status, disability or any other protected status.

Successful candidates will possess a thorough understanding of planning, analysis, implementation, and testing techniques required to support medium-scale business operations systems on a project basis. Successful candidates will also possess a strong working knowledge/experience in functional business areas such as accounting, information technology or business operations, and have a demonstrated history of applying varied approaches to solve complex business support challenges of significance to the organization. Successful candidates must also have advanced knowledge of standard business tools such as MS Office Suite (Word, Excel, etc.), Microsoft Project, Microsoft Visio.