This position is responsible for the solution area of Customer Centricity - within the broader Business Intelligence, Customer Service, and Collaboration solution. The solution specialization will extend to the collection of IT Applications. Due to the interconnected nature of the company’s business and supporting IT applications, the applications within the area of specialization may integrate with applications in other solution categories, requiring frequent collaboration with Business Analysts and other team members within the regional and global IT organization. A successful solution specialist will develop considerable business process and functionality expertise for the applications within the assigned specialization. Additionally, this position works very closely with the company’s business functions and stakeholders. The role will include significant elements of business analysis, change management, documentation and subject matter expertise for the assigned specialization.
KEY ACCOUNTABILITIES & DUTIES
+--------------------------------------------------------------------------+ | - Work to support the solution strategy defined by the Solution | | Manager (SM), and work closely with the SM to achieve solution-level | | objectives | +--------------------------------------------------------------------------+ | - For Build activities, utilize business process and application | | expertise for partnering with business users to define and document | | business, functional, and technical requirements, develop test cases | | and lead QA and UAT testing efforts; and when needed, provide | | quality training to end users as part of project implementation. | | Additionally, closely support all other project implementation | | objectives as defined by the Solution Manager, including documenting | | future state processes and system functionality, and building | | communication and change management plans | +--------------------------------------------------------------------------+ | - For run activities, act as a support escalation point for subject | | matter expertise covering business process, application | | functionality, and technical configuration for applications within | | the specialization, or when the solution needs to be modified to | | ensure continuity | +--------------------------------------------------------------------------+ | - Partner with business unit personnel at multiple locations to | | understand business needs and translate those needs into detailed | | business and functional requirements | | - Collaborate with developers to develop technical requirements and | | functional business specifications | | - Serve as an authority on functional and technical issues in | | designated applications and business areas in the area of solution | | specialization | | - Develop test cases and perform regression and performance testing | | and manage user acceptance testing; defines roll out strategies | | - Create communication plans for project deployment; devise user | | manuals and training seminars | | - Collaborate with business unit personnel and technical personnel to | | assess AS-IS business processes and develop future state TO-BE | | processes, leveraging expertise in application functionality and | | company business processes | | - Strong focus on customer centricity and the needs of the customer in | | application design and support | | - Work with IT support team to coordinate the resolution of software | | issues and handle escalated service issues to maintain smooth | | ongoing operations of solution applications | | - Support the Solution Manager to identify risks and road blocks to | | the successful completion of the project and work with IT and | | Functional Management | | | | - Because of the dynamic nature of the company’s business operations, | | the Solution Specialist role may additionally require the | | performance of tasks and activities outside of the core competencies | | described here, or in business areas outside of the employees’ | | specialization area or broader solution umbrella, as directed by the | | Solution Manager or other members of the IT management team. | +--------------------------------------------------------------------------+
Required Skills
Successful candidates will possess advanced knowledge of standard business tools such as MS Office Suite (Word, Excel, etc.) and Microsoft Visio. Qualified candidates will have a thorough understanding of planning, analysis, implementation, and testing techniques required to support medium-scale business operations systems, have a strong working knowledge of functional business areas such as finance, accounting, information technology or business operations, have the ability to effectively manage multiple assignments and priorities concurrently, have a demonstrated history of applying varied approaches to solve complex business support challenges of significance to the organization, and have excellent verbal and written communication skills with the ability to act in a consultative role to understand functional business processes and related information technology needs to develop relevant solutions and delivery proposals.
Required Experience
Qualified candidates will possess a Bachelor’s degree or higher from an accredited 4-year college or university. Successful candidates will possess at least 5 years of strong technical or operational experience within cross functional teams in a matrix organization. Experience establishing and maintaining effective working relationships with other business organizations and diverse groups of people is essential, as well as experience with functional and technical aspects of major enterprise business systems and related technologies.
Louis Dreyfus Company provides equal employment opportunities to all without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, genetic information, marital status, veteran status, disability or any other protected status.
Successful candidates will possess advanced knowledge of standard business tools such as MS Office Suite (Word, Excel, etc.) and Microsoft Visio. Qualified candidates will have a thorough understanding of planning, analysis, implementation, and testing techniques required to support medium-scale business operations systems, have a strong working knowledge of functional business areas such as finance, accounting, information technology or business operations, have the ability to effectively manage multiple assignments and priorities concurrently, have a demonstrated history of applying varied approaches to solve complex business support challenges of significance to the organization, and have excellent verbal and written communication skills with the ability to act in a consultative role to understand functional business processes and related information technology needs to develop relevant solutions and delivery proposals.