Job Description

Octane is a Fintech company whose mission is to connect people with their passions. The $21B powersports market is fast and fun, but the purchasing process is slow and frustrating. Octane is changing that through automated underwriting, innovative credit products, and financing through our in-house lender Roadrunner Financial. Octane reaches millions of riders through editorial brands like CycleWorld.com and helps consumers buy their favorite vehicles with instant, frictionless financing on Octane.co. 

Octane is gaining traction quickly with customers, as evidenced by growth in originations through our platform of more than 3X year-over-year. Octane works with more than 3,500 dealers in the USA, provides financing coverage for most major powersports makes, and offers promotional financing with low rates for 40 OEM brands. Because we're the platform and the lender, we have both high growth and positive unit economics - rare for a fintech. We have raised more than $139M in venture capital from leading investors such as IA Ventures, Valar Ventures, and Contour Venture Partners.

We are currently looking for Collections Portfolio Specialists who are able to perform collection and customer service responsibilities simultaneously to join Roadrunner's servicing center in Irving, Texas.  COMPENSATION FOR THIS ROLE INCLUDES A GENEROUS MONTHLY BONUS INCENTIVE! This is a tremendous opportunity to partner with us to build a best-in-class servicing organization for our growing portfolio of Powersports loans.  

SPECIFICALLY, YOU WILL

• Maintain delinquency and mitigate losses by conducting outbound and Inbound collection and customer service calls
• Comply with all federal and state specific laws that regulate collections and servicing activities
• Provide consistent and productive follow up on delinquent accounts ranging from 5-90 + days delinquent
• Investigate and resolve complex problems and issues generally associated with loan servicing, i.e. potential loss situations such as insurance claims, confiscations, impounds, bankruptcy sequestrations and repossessions
• Advance win-win solutions to assist customers with payment extensions and refinance options

REQUIREMENTS:

• HS Diploma or GED required (some college coursework a plus) followed by preferably two years of collections and or servicing experience, ideally in auto finance or an installment loan portfolio
• Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual
• Basic understanding of finance/lending; Lease servicing experience a plus
• Working knowledge of Word and Excel 
• Able to master use of web-based system of record (LoanPro) and available skip tools (training provided)
• Energetic, flexible, empathetic, with a positive attitude, with the ability to work well under pressure to meet daily and monthly goals
• Strong communication and negotiation skills along with excellent "people" skills and a strong customer service attitude
• Possess excellent written and verbal communications skills; Bilingual English/Spanish a plus

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

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