BE PART OF A BANK LIKE NO OTHER.

When you work with the world's most innovative companies, you know you're making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

JOB DESCRIPTION:

The Operations Analyst will be responsible for settlement and reconcilement.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO

• Responsible for performing general card operational accounting including daily settlement, reconciliation and monthly certification of General Ledger accounts related to merchant services, chargebacks, issuing and acquiring activities.

• Interact with Finance, Accounting, as well as internal and external auditors and vendors.

• Serve as subject matter expert in a variety of areas related to card reconciliations and processing to include but not limited to chargeback processing.

• Responsible for completing the daily, weekly, and monthly reporting of loan, deposit, and card related data including management reporting.

• Identify and implement controls and process improvements.

• Participate in projects and initiatives related to operations and reporting.

• Collaborate with team members to ensure procedures are current and documented.

• Create management reporting and complete periodic certification of card, loan, or deposit related system user access.

• Detailed understanding of all card and general ledger systems.

• Performs strong analysis of reconciliations, deciphering highly complex exceptions between systems for assigned accounts

• Assigned to complex accounts

• Performs root-cause analysis on why exceptions exist and leads the effort in resolving them

• Analyzes trends, enters exception data, and ensures proper aging

• Communicates complex break reports to either internal groups within the firm or correspondents outside the firm. Monitors resolution.

• Participate in Audit process and interact with internal and external auditors

Qualifications:

• Ability to multi-task, handle high volumes, and support cross-functional teams

• Strong written and verbal communication skills with ability to convey information

• Able to independently research and solve simple to moderately complex scenarios

• Solid networking skills, strong ability to establish relationships with internal clients

• Strong attention to detail

• Critical thinking with the awareness to know when to challenge or question

• Solid MS Office skill with emphasis in excel

• Aptitude for following process and procedures

• High School Diploma or Equivalency PLUS

• 2+ years of related professional experience (commercial banking/financial services) OR 4+ years of overall banking experience

• Bachelor’s Degree desired and may be considered as 1-2 years overall experience

BASE PAY:

$61,594.00 - $72,020.00

Actual starting base pay will be determined on skills, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made.

SVB benefit programs are designed to meet our employees where they are in life. SVBers may enroll in core benefits programs, plus take advantage of customized perks and offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here

© 2022 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB ).

EQUAL EMPLOYMENT OPPORTUNITY

Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.

Silicon Valley Bank UK Limited is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK (Company Number 12546585). Silicon Valley Bank UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (Firm Reference Number 543146). Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Together, First Citizens and Silicon Valley Bank offer you the strength and stability of a diversified financial institution with over 125 years of service and the personalized approach of a nimble financial partner. First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts.