SUMMARY

The Stifel Support Associate is responsible for aiding in driving departmental results for the ongoing support for Stifel’s branch offices. This position requires the ability to gain a sound understanding of department subject matter including application support and training, password resets and general operational questions. This position will require collaboration among team members, branch office personnel and Stifel clients to provide a high level of customer service under direct supervision while following established procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Accurately provides phone support with a high level of customer service while adhering to departmental procedures and guidelines

• Proficiently provide support related to industry related questions, branch procedures and researches branch inquiries while acting as the company gatekeeper for Stifel information

• Identify potential problems or issues and escalate to department leadership if necessary

• Develop effective communication skills within the department and Stifel Branch Personnel

• Provide timely updates on progression of job responsibilities to leadership

• Demonstrate the ability to work collaboratively within a team and with other areas in the firm

• Manage large amounts of incoming calls and keeping record of caller interactions

• Provide the highest quality of customer service through written and verbal communications

• Maintain a positive, empathetic, and professional attitude toward callers at all times

QUALIFICATIONS

• Strong mathematical skills with a keen attention to detail.

• Strong organizational skills with the ability to follow up on open tasks

• Strong phone contact handling skills and active listening

• Ability to multitask, prioritize and manage time effectively

• Ability to learn Stifel’s applications, industry rules/regulations and Stifel policies that pertain to the department and Stifel’s branches

• Working knowledge of financial services applications, systems, terminology and procedures

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent required

• No experience required, 1+ years of similar work experience preferred

SYSTEMS AND TECHNOLOGY

• Proficient in Outlook and Microsoft Office products, especially Word and Excel2

• Internet Browsers; including Microsoft Edge, Chrome, Safari

• Thomson One and BETA

• Salesforce

Stifel is a more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success – and 26 years of continual growth – is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let’s talk about how you can find your place here at Stifel, where success meets success.