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Operations Systems Support Analyst

TD Ameritrade

TD Ameritrade

Operations Systems Support Analyst

Omaha, NE
Full Time
  • Responsibilities

    An innovative culture has long been part of TD Ameritrade. Our clients are at the heart of everything we do, and we transform our business so that they can achieve success. We are enablers…for our clients, for each other, and for the communities where we live and work.

    The focus of the Analyst is to be at the front line for issue identification, troubleshooting, and remediation for any Brokerage Operational crisis response and guide the course of direction during high pressure situations. Analysts are expected to navigate multiple levels of management within and outside of Brokerage Operations. This role ensures the stability of associate systems and functions to ensure delivering on client Service Level Agreements across Brokerage Operations which results in optimization of shareholder returns.


    • Responsible for the execution and implementation of technology change within Operations
    • Ability to ensure communication with senior leadership, issue resolution, reporting, testing, among other duties
    • Must maintain strong relationships in Operations, Technology, Retail, and Institutional
    • Must work closely with Operations leadership to communicate impacts and report on necessary issues where there is an impact to Operations, represent critical business initiatives as the subject matter expert related to systems and or processes, and collaborate with business partners to execute on process improvement plans
    • Mitigate risk for large project production changes
    • Ad hoc response to infrastructure critical system items
    • Ensure accuracy, timeliness of data for complex decision making within Brokerage Operations
  • Qualifications


    • Strong interpersonal skills with ability to work through complex technical situations with the ability to communicate with both technical and non-technical audiences while maintaining the best interest of the firm
    • Ability to make decisions that may impact Operations while maintaining the firm deliverables and prioritizing resources within Operations and Technology
    • Action oriented individual who has strong decision making skills, self-motivated owner of multiple tasks and accountable to deliverables. Must be able to achieve goals with minimal supervision or direction
    • A thorough understanding of the Internet, Web Navigation, Windows Operating System, Microsoft Excel, Access, Visio, Word, PowerPoint, and other applications as required
    • Securities industry and securities systems knowledge, preferred
    • Knowledge of project management methodology, analytical background with an understanding of milestones and deliverables management
    • Exceptional leadership skills with experience leading change and the ability to handle escalations of issues from other Operations associates
    • Analytical and organized individual who will be responsible for managing multiple projects simultaneously and ability to lead change within and outside of the organization
    • Display professionalism and emotional intelligence across all settings
    • Quick learner, adaptable to new situations and challenges
    • Solve problems quickly and effectively
    • Lead effective meetings
    • Produce high quality work and meet deadlines
    • Anticipate business needs, organize, prioritize, and delegate to ensure the success of multiple initiatives in a timely manner
    • High school diploma or equivalent; 4 year college degree preferred
    • 1-3 years brokerage experience preferred
    • Military education or experience may be considered in lieu of civilian requirements listed
  • Industry
    Financial Services
  • About Us

    At TD Ameritrade we help individual investors pursue their financial goals through our brokerage subsidiaries. For more than 40 years we have been serving individual investors – from the first-time investor to the sophisticated trader, and from the “do-it-yourself” to the “do-it-for-me” investor. We offer a broad range of investment tools and services – all at a great value.

    We engage with our clients in many different ways including online, on-the-go via mobile applications, over the phone or through independent registered investment advisors. Our clients choose how they want to work with TD Ameritrade – not the other way around.