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Teller (Full Time)

Oregon Community Credit Union

Teller (Full Time)

Wilsonville, OR +1 location
Full Time
Paid
  • Responsibilities

    Job Description

    OCCU is here to enrich lives. We do this by hiring tenacious, humble and big-hearted individuals who are driven to provide outstanding member service, support their community through volunteering and advocating for community needs, and dedicated to their own individual growth and development. OCCU teller positions start at $16.00 an hour and include a competitive benefit and retirement package. Employees who work hard to demonstrate OCCU’s values and to enrich lives will have opportunities to grow their career and establish themselves as a valued team member in our growing credit union. Individuals who are driven by problem-solving, making a difference and working for a company that provides more than just a job and motivated by what OCCU has to offer, are invited to apply today!

    Tellers assist members with financial transactions and actively cross-sell products and services in a professional and competent manner. They provide an enriching member experience by asking individualized questions and providing personalized service. Tellers complete tasks and responsibilities associated with branch transactions such as balancing individual cash drawers, cash dispensers and vault and maintaining accurate records. Full time Tellers work about 40 hours per week between Monday and Saturday.

    OCCU offers additional compensation for bilingual Spanish speaking employees in the Teller position. Those who meet the criteria receive $1.00 per hour paid in addition to their regular wage, and $1.50 per overtime hour paid. To be eligible, an employee must pass a standardized language test, assist Spanish speaking members and be added to a designated call list to assist members at any branch or remotely.

    INITIAL COMMUNICATION ABOUT THIS POSITION MAY BE INITIATED VIA EMAIL. PLEASE MONITOR YOUR EMAIL TO ENSURE YOU DO NOT MISS ANY IMPORTANT COMMUNICATION ABOUT THIS ROLE. 

    LOCATION: Wilsonville, OR

    PAY RANGE: $16.00 - $19.40 per hour

    JOB RESPONSIBILITIES:

    • Act as a trusted advisor in all interactions with both consumer and business members and potential members. Establish and develop member relationships through both face-to-face interactions and outbound communications, keeping the members best interest in mind. Actively contribute to the Branch’s retail goals by participating in sales campaigns and community events. Meet or exceed established Credit Union and individual objectives, using effective sales techniques that result in a positive experience for the member.
    • Accurately process member financial transactions, including deposits, withdrawals, and transfers for members in the Branch or on the telephone.
    • Promote and effectively demonstrate remote delivery channels to all new and existing members.
    • Maintain high product knowledge by learning and demonstrating new selling techniques, new products, and market trends.
    • Develop new member relationships through business development activities, community involvement, and existing member referrals by providing members with excellent service. 
    • Keep up-to-date on OCCU’s products and services and recommend both personal and business services based on the members’ needs. Actively open and close member accounts, provide consultation regarding our products and services, make recommendations, and assist in problem resolution.
    • Interview applicants, review credit bureau reports, prepare all loan documentation, and input information into computer. Print documents and obtain member signatures where appropriate. Explain all documentation and procedures accurately to our members. Follow-up with members as appropriate. This may include both personal and business relationships.
    • Assist members with complimentary services such as bill-pay, internet banking, automatic payments, cashier’s checks, and statement copies.
    • Maintain accurate records of all transactions. Balance cash drawer, when used and daily transactions. Balance cash dispenser when necessary.
    • Make outbound warm and cold calls to members, which may be informative or sales in nature.
    • Accurately process members’ financial transactions, including but not limited to assisting monetary transactions at the ATM machines, in the Branch or on the telephone. Answer members’ questions regarding account details and perform file maintenance accurately.
    • Place member’s needs before other Branch responsibilities. Proactively acknowledge and greet members. For the purpose of attaining Credit Union goals, it is the responsibility of each employee to strive for continuous improvement of process and quality of service to internal and external members.
    • Assist with Branch audits and review other team members’ work for accuracy and completeness as needed.
    • Must follow all BSA regulations, including CTR reports when applicable, reporting suspicious activity via SAR when applicable and completing annual training.
    • Must maintain licensing and relevant updates with the NMLS Safe Act website including address changes, name changes, and other relevant personal information changes required by NMLS. Annually renew licensing in the timeline allotted by NMLS.
    • Must know basic business terms and language and be able to effectively communicate with business members regarding business relationships with OCCU.
    • Perform other duties as assigned.

    EXPERIENCE:

    Six months of similar or related experience. 

    EDUCATION:

    Equivalent to a high school education.

    PHYSICAL DEMANDS AND WORK REQUIREMENTS:

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Physical Demands: While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and to talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
    • Work Environment: The noise level in the work environment is usually moderate.
    • Work Hours: This job can typically be done within a Monday through Saturday schedule; however, based on events going on there will be times when evening and weekend work is required with little or no notice.

    OCCU is an Equal Opportunity Employer

  • Industry
    Financial Services
  • Locations
    Wilsonville, OR • Eugene, OR