Summary: Serves customers by processing a variety of banking transactions, opening new accounts and researching and resolving problems in a manner which promotes and maintains positive customer experiences and relationships; and promotes the Bank’s culture, including the support of our Brand promise and Core Values by performing the following duties. Duties and Responsibilities include the following. • Processes new account applications to expand bank customer base. • Proactively refers retail, loan, fee-income services, insurance and investment services in order to deepen the customer relationship. • Follows through on all referrals and also refers business to other areas of the bank. • Proactive in mining for potential relationship development and up selling opportunities by utilizing information found in Bankway’s Marketing Information. • Provides rate quotes accurately and according to customer service standards. • Opens safe deposit boxes and assists customers with entering safe deposit box according to policies and procedures. • Adheres to CIP procedures and follows procedures at account opening in order to eliminate possible loss to bank. • Initiates night depository agreements. • Ensures accuracy for new accounts and makes corrections as necessary (utilizes A2I and new account reports). • Completes Enhanced Due Diligence (EDD) for business accounts. • Statement research – Image Centre and Docutreev. • Relationship development ratio and referral target goal for successful referrals must be met each quarter. • Serves as backup and performs all duties assigned to Personal Banker. • Mentors Personal Bankers. Supervisory Responsibilities This job has no supervisory responsibilities.
Required Skills
Competencies - To perform the job successfully, an individual should demonstrate the following competencies: Analytical and Design - Collects and researches data; Demonstrates attention to detail. Problem Solving - Identifies and resolves problems in a timely manner. Interpersonal Skills/Customer Service - Maintains a high level of confidentiality; Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments. Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Organizational Support - Follows policies and procedures; Supports organization's goals and values. Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position. Quality and Quantity - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality; Completes work in timely manner. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Adheres to Security Policy and Procedures. Adaptability and Initiative - Adapts to changes in the work environment; Manages competing demands; Asks for and offers help when needed. Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals.
Required Experience
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED), college degree preferred; minimum one year banking platform experience preferred. Computer Skills To perform this job successfully, an individual should have knowledge of the Internet, Outlook, Microsoft Word and Excel. Ability to use basic office machines. Bank Culture/Customer Service Skills Promotes the Bank’s culture, including the support of our Brand promise and Core Values. Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank. Other Skills An individual should have working knowledge of all aspects of the Personal Banker position. Must have knowledge of all products and services. Must be able to navigate Browser (including service center). Knowledge of commonly used numbers and cost centers for bill payment requests. Comfortable opening most retail products. If member of the Travel Team, extensive travel is required. Individual must be flexible and able to travel to assigned Banking Centers to fill staffing needs with or without notice. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. Work Environment: The noise level in the work environment is usually moderate.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies: Analytical and Design - Collects and researches data; Demonstrates attention to detail. Problem Solving - Identifies and resolves problems in a timely manner. Interpersonal Skills/Customer Service - Maintains a high level of confidentiality; Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments. Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Organizational Support - Follows policies and procedures; Supports organization's goals and values. Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position. Quality and Quantity - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality; Completes work in timely manner. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Adheres to Security Policy and Procedures. Adaptability and Initiative - Adapts to changes in the work environment; Manages competing demands; Asks for and offers help when needed. Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals.