JOB DESCRIPTION

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively

An Outbound Sales Specialist 1 is responsible for assessing customer needs through financial consultation. Based on customer needs, incumbents offer products and services to prospective customers using either pre-established leads or leads sourced by incumbents. Informs customers of company current promotions and products. Requires extensive knowledge of company, products, and/or services. May require advanced problem solving and/or sophisticated techniques. Incumbent may act as a liaison between various departments and customer to reach conclusions with the customer.

Primary responsibilities for this role may include but are not limited to:

• Informs Merchants of company's current promotions and products
• Requires extensive knowledge of company, products, and/or services
• May require utilization of advanced problem solving and/or sophisticated sales techniques in a business to business conversation
• Incumbent may act as a liaison between various departments and Merchants to reach sales conclusion
• This role within Wells Fargo Retail Services will help supplement other business development activity by scheduling sales meetings for assigned outside District Sales Managers and inside Sales Reps

HOURS:  8:00am –5pm Monday through Friday and requires the flexibility to work additional hours to support business needs.

Note: Depending on the volume of applications received, this job posting may be removed prior to the indicated close date.   If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.

STREET ADDRESS

IA-DES MOINES: 800 Walnut St - Des Moines, IA

DISCLAIMER

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

REQUIRED QUALIFICATIONS

• 6+ months of experience offering products and services to customers based on their needs demonstrated through work or military experience

DESIRED QUALIFICATIONS

• Ability to effectively listen and elicit information
• Ability to address and resolve complex customer issues
• Excellent verbal, written, and interpersonal communication skills
• Basic knowledge and understanding of financial products and services
• Basic Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to troubleshoot common computer problems
• Strong telephone etiquette skills
• Sales experience
• Experience meeting or exceeding sales goals with respect to products and/or services
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Strong organizational, multi-tasking, and prioritizing skills

Wells Fargo’s historical bank has been serving communities since 1852—with customers in one in three households nationwide and 8,700 locations across 33 countries. Wells Fargo—“Most Admired” among the world’s largest banks by Fortune magazine—offers an extensive portfolio of banking, mortgage, insurance, investment, consumer, and commercial expertise for every financial need. The Vision, Values & Goals of Wells Fargo details the enduring principles that guide all Wells Fargo team members in the work they do every day — in serving customers and helping each other.