POSITION SUMMARY: As Sales Leader you are responsible for maintaining customer service standards and resolving operational issues when the Store Leader and Assistant Store Leader are unavailable.
PRACTICES: As a Sales Leader you communicate our vision and lead from the EF Mission. You focus on what's really important by setting priorities. You inspire creativity and explore possibilities. You engage your team—motivating, directing, inspiring, and involving them in decisions. You openly communicate your expectations and concerns, being present, accessible, listening and seeking to understand. You're authentic and always tell the truth. You nurture growth in others by supporting their passions, strengths and work styles. You nurture growth in yourself; seeking to know yourself, be yourself, and embrace your authentic style. You actively infuse the work environment with an atmosphere of possibility, positive energy and a spirit of play.
SUMMARY OF DUTIES AND RESPONSIBILITIES:
- Establish excellent customer service standards and lead by example.
- Collaborate with and lead sales team in priority setting, daily tasks and delegation of responsibilities.
- Identify and communicate team and store needs to leader team.
- Partner and support store leader team in daily store operations as necessary.
- Use creative approaches to engage the customer with the product; illustrate how to wear the clothing and explore different options.
- Possess strong understanding and ability to contribute and assist in back of house functions.
- Participate in the training and mentoring of new and current team members with an emphasis on nurturing talent and growth.
- Develop creative solutions for situations that arise when store leaders are not present.
- Maintain high standards of sales floor and merchandise.
- Assist Store Leader with store merchandising and visual presentation with willingness to experiment and be open to exploring all possibilities.
- Ensure and contribute to a safe and clean store environment.
PERFORMS OTHER RELATED DUTIES AND ASSIGNMENTS AS REQUIRED
Required Skills
REQUIRED SKILLS:
- Must be entrepreneurial, inventive, creative and flexible.
- Possess excellent oral and written communication skills.
- Demonstrated ability to multi-task and prioritize.
- Passionate about nurturing a positive, supportive and collaborative work environment.
- Dedicated to providing an excellent customer experience, promoting quality service among your team through training and acting as a positive role model.
- Possess openness to experience our Brand and product, stylishly wardrobing self and customers.
- Strong problem solving skills with ability to adapt quickly and react positively to business needs and changes in strategies.
- Maintain high level of initiative, motivation, and self-direction.
- Ability to lift up to 50 lbs. at floor level and/or team lift when necessary.
- Ability to climb ladders, twist, bend and stoop to retrieve items from floor, shelves, and hooks.
Required Experience
REQUIRED EXPERIENCE:
- Previous retail sales or apparel experience required.