Job Description

The Patient Services Representative - Float provides crucial administrative and operational support across our Respiratory and Sleep Disorders Specialists Care Centers. This role is vital for ensuring a smooth patient experience, from initial check-in through follow-up care. The ideal candidate is a highly adaptable, detail-oriented professional with a compassionate demeanor who can confidently manage front-office duties in various clinic settings.

• Act as the first point of contact for patients, families, and visitors, greeting them warmly and managing check-in and check-out processes.

• Schedule patient appointments and coordinate follow-up care, including appointments for sleep studies, physician visits, and testing.

• Answer and triage a high volume of phone calls, and assist with general office tasks such as filing, scanning, and faxing.

• Maintain accurate patient records in the electronic health record (EHR) system, ensuring all information is complete and confidential in compliance with HIPAA regulations.

• Float between various clinic locations as needed, quickly adapting to new teams and workflows.

• Collaborate with specialists to ensure seamless care for patients with respiratory conditions and sleep disorders.

Qualifications

• High school diploma or equivalent required.

• Proven experience in a medical office or healthcare environment.

• Strong understanding of medical terminology, particularly related to respiratory and sleep medicine.

• Proficiency with electronic health record (EHR) systems and Microsoft Office Suite.

• Excellent organizational skills and attention to detail.

• Ability to work independently and effectively manage time in a fast-paced, multi-site environment.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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**Technical Requirements (for remote workers only, not applicable for onsite/in office work):**

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests likehttps://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.