11530BR -CIF Operations Specialist BRATTLEBORO, PUTNEY RD OP Job Description This position is responsible for providing customer service relating to CIF functions to branch employees including quality control functions pertaining to customer profiles and performing maintenance requests for customer profiles. II. Principal Responsibilities In Depth experience in reading legal documents - ie: court documentation, trusts, poas, business documents from various states In Depth Legal Titling knowledge with a comprehensive understanding of complex legal titling scenarios regarding trusts, poas, guardianships, estates and business. Identify solutions/resolutions that would limit reputational risk and financial loss to the bank Mitigating risk by coding for returned mail Prepares and forwards deficiency non conformances to bank branches Perform validation of responded Non conformances and execute maintenance and or title changes as required Maintain customer data in accordance with Regulation P - Privacy Opt Outs requirements and execute quality control Performing maintenance for customer demographics ie: name and/or address, birthday, secondary officer. Identifying potential red flags in accordance with corporate policy and established CIF procedures Answering a high volume of help desk calls from the frontline providing efficient and timely solutions to improve the customer experience Execute PACE Testing scripts and participate in acquisition testing and other projects as assigned Subject matter export for general CIF Operations Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies Job Requirements High School diploma or equivalency required. 2-4 years relevant experience preferable IV. Additional Job Requirements: Certification/License: Behavioral/Technical Skills: PC skills including word processing, spreadsheets, and internal software. Organizational skills, attention to detail and the ability to meet deadlines in a multi-task environment. Effective written and verbal communication skills are necessary to interact with a wide range of internal customers and to work effectively with management team. Ability to type accurately and quickly to perform data entry in a high volume, fast-paced environment. Legal Titling knowledge business documents review Employment Type Full Time Address 1 629 PUTNEY ROAD Address 2 OPERATIONS CENTER City BRATTLEBORO State VT Zip Code 05301