Job Description

The Personal/Virtual Teller provides members with a variety of financial transactions using our Personal Teller Machine technology. This role is based at our Apple Valley HQ location, speaking with customers via phone and video through the Personal Teller Machines.

Hours: Will work Monday-Friday 9am-5:30pm and every other Saturday 9am-1:15pm to start but must have open availability between 9am-7pm Monday-Friday and Saturdays 91m-1:15pm, as you will move into a permanent designated shift once one becomes available.

Essential Functions

• Deliver quality service through multiple channels, process transaction requests, provide rate information, and handle account inquiries.
• Enhance member experience by providing exceptional, professional and consistent service using Personal Teller Machine technology.
• Identify members' financial needs and cross-sell appropriate products and services.
• Accurately process transactions, recognizing red flags regarding fraud and scams.
• Convey professional image at all times by being respectful, courteous and considerate of members and co-workers through verbal and non-verbal communication.
• Regularly participate in continued training, which may include self-study courses and mandatory training programs sponsored by applicable banking regulatory agencies.
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

• High School Diploma/G.E.D. Required
• Some college experience preferred
• Equivalent combination of training, education, and sales experience acceptable
• Previous cash handling and credit union or banking experience helpful
• Working knowledge of computer software (Windows, Microsoft Office)
• Excellent verbal and non-verbal communication skills, well-organized, accurate, and detail-oriented
• Positive, enthusiastic attitude, exceptional interpersonal skills, professional appearance
• Ability to work efficiently in a fast-paced and sometimes stressful environment while maintaining quality of service
• Effective team player through cooperation, flexibility, and dependability
• Bondable

Additional Information

Pay Rate: $20.00/hour plus 3% annual target bonus.

BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave