Customer Service Representative PHH Mortgage 597 reviews - Mount Laurel,
NJ POSITION SUMMARY: This position acts as a focal point for incoming
first mortgage phone inquiries on customer service line. Customer
Service Reps interface continuously during the day with mortgage
customers to answer phone inquiries on any of PHH products or services.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Listen to incoming phone
calls from customers regarding their mortgage loan, identify the reason
for the phone call and provide the customer with an appropriate response
- Analyze information provided by customers, diagnose root causes for
their problems/concerns and offer viable options/solutions to resolve
their problems/concerns * Utilize scripted materials to provide
solutions to customers * Collaborate with internal resources to resolve
more complex problems EDUCATION / EXPERIENCE * High school diploma or
equivalent required * Minimum of one (1) year previous customer service
experience in a financial setting preferred KNOWLEDGE, SKILLS, AND
ABILITIES * Analytical, with an ability to identify and resolve problems
- Strong verbal and written communication skills * Ability to meet the
needs of external customers by delivering high quality service * Strong
interpersonal skills * Ability to work independently * Well organized,
paying close attention to detail * Ability to manage multiple priorities
in a timely manner TRAINING / LICENSING REQUIREMENTS * NA CORE
COMPETENCIES * Behaves as a Leadership Role Model * Builds Strong
Working Relationships * Drives and Delivers Exceptional Results *
Customer/External Focus TECHNOLOGY SKILLS * Proficient with Microsoft
Office products including Excel, Word, etc. * Experience with Black
Knight, Speedpay, CIV call center systems preferred * Experience with
Customer Service Call Center technology preferred PHYSICAL DEMANDS *
Constant sitting OTHER REQUIREMENTS * NA TRAVEL / WORK SCHEDULE Several
shifts needed; included, but not limited to: * Monday Friday 8:30am
5:00pm * Monday Friday 9:30am 6:00pm * Monday Friday 12:00pm 8:30pm
**All shifts will require a rotating Saturday with 1 day off during the
week. PHH Corporation - 15 hours ago - save job - original job Apply On
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Customer Service Representative jobs in Mount Laurel, NJ * Jobs at PHH
Mortgage in Mount Laurel, NJ * Customer Service Representative salaries
in Mount Laurel, NJ PHH Mortgage PHH Mortgage 597 reviews Headquartered
in Mount Laurel, New Jersey, PHH Mortgage is a subsidiary of PHH
Corporation and one of the largest originators and servicers... Let
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