DESCRIPTION

The POST-TRADE CLIENT SERVICES ANALYST assists with the on-boarding of new clients & platforms, engages customers on new initiatives, builds & maintains relationships & provides day to day support. The incumbent will successfully handle, escalate operational & customer-related issues while demonstrating strong communication skills. The Analyst supports operational trade and end-of-day workflows, contributes to internal projects, and documents enhancement requests related to current operational processes.

PRINCIPAL ACCOUNTABILITIES:

• Demonstrates mastery of CME Clearing infrastructure and ability to solve problems across all asset classes/initiatives

• Completes internal operational processes, particularly account set-ups and trade submission workflows

• Effectively solves client and operational issues, with assistance as necessary

• Supports CME Group's effort to develop innovative enhancements that improve our team and our customers' experience

• Suggests ideas to improve the customer experience and improve internal processes and generates a plan to implement the enhancement or idea

• Provides excellent customer service across all asset classes and initiatives

• Develops strong relationships with customers by providing clear/professional responses to client queries,

• Assisting with customer calls and/or in-person visits

SKILLS AND SOFTWARE REQUIREMENTS:

• Bachelors degree in Business Administration or Quantitative field

• Must work well in a team environment

• Self-motivated individual

• Capability to work independently with minimal supervision

• Excellent written and verbal communication skills

• Proficiency in Microsoft Office preferred

• Strong analytical, quantitative, and organizational skills

CME Group: Where Futures Are Made

CME Group (www.cmegroup.com) is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. With 3,500 employees located around the world, we're small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

CME Group is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

Learn more here: https://www.cmegroup.com/careers.html