REDWOOD CREDIT UNION IS LOOKING FOR AN RCU AUTO SERVICES ASSISTANT MANAGER WHO WANTS SOMETHING MORE!
Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:
- Top 5 Healthiest Credit Unions in the USA, rated by Glatt Consulting
- Voted Best Places to Work in the North Bay 15 years in a row
- Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
- Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
- World-class employee engagement scores
THE JOB (THE BIG STUFF):
- Oversee the efforts of Sr. Sales Advisors and Sales Advisors to enhance the image and service ratings of the dealership
- Work with the sales and service team members to ensure a timely and seamless purchase process for Members and guests
- Demonstrate and train both service and product-knowledge standards
- Ensure that the entire purchase and ownership journey meets RCUAS service standards
- Coordinate and assist in leading regular huddles and sales meetings with the sales staff
- Assist in maintaining broker partner relationships with franchised and independent dealerships
- Manage the internal CRM platform to ensure proper follow up, retain customers and seek out new prospective sales
- Assist in hiring, motivating, counseling, and monitoring the performance of all employees
- Forecast sales for upcoming months and quarters and compile the necessary reports for leadership review
- Manage and deliver sales reporting to track performance at RCUAS
- Track, monitor, and report on incoming Member/guest vehicle inquiries
- Work with the RCUAS General Manager to develop, establish, and implement communication and follow up standards relating to the vehicle purchase
SUPERVISORY RESPONSIBILITIES:
- Auto Sales Advisor(s)
- Senior Auto Sales Advisor(s)
Required Skills
WHAT'S NEEDED FROM YOU:
- Excellent leadership skills with a passion for service
- Ability to effectively present information and respond to questions from groups of managers, Members, customers, and the general public
- Ability to perform computations to find rate, ratio, and percentages, as well as draw and interpret bar graphs
- Knowledge of supervisory techniques and methods, with an ability to influence and motivate others
- Extensive knowledge and skill in running the day-to-day sales and service operations
- Skill in the operation of personal computers with intranet and internet access
- Ability to work with auto dealership management systems
- Knowledge of DMV regulations
- Excellent understanding of consumer lending operating systems
- Ability to help resolve Member conflict
- Strong managerial, communication, negotiation, organizational, problem solving skills
- Ability to manage financial information
Required Experience
LICENSES AND CERTIFICATIONS
- California driver’s license
- Valid DMV Occupational Salesperson License
EDUCATION/EXPERIENCE
A combination of education and experience equivalent to a bachelor’s degree and a minimum of 4 years of leadership or management. Experience with CUSOs, auto services and/or banking services a plus. Experience working within a financial institution preferred.
TELL US WHY YOU THINK YOU ARE OUR RCU AUTO SERVICES ASSISTANT MANAGER! We are excited to hear how your skills, experience, and vision contribute to our team!
SERVICE ~ TRUST ~ PEOPLE ~ COOPERATION
We are an Equal Opportunity Employer