Appraisal Desk Coordinator Job Locations US-TX-Dallas Req # 2018-7729 Type Full-Time Category Administrative Support Location Name (Mortgage) Dallas, TX - Preston Job Summary Responsible for assisting in the daily functions of the Appraisal Desk to accomplish the required objectives as set out by department management Responsibilities will include, but are not limited to scheduling and collecting resulting appraisal documents, coordinating various activities and information sharing among branches and appraisers as well as recordkeeping Essential Functions Initiate and maintain consistent communication with appraisers and branches; providing various forms information including status and tracking data Schedule appraisals through the departments system of record Monitor appraisal documentation inbox and upload incoming appraisals into the appropriate system Follow up on order status with appraisers and branches Monitors data for trends or issues which may effect on time delivery, quality or customer satisfaction, escalating to management as necessary Maintain current records for appraisers licenses and applicable insurance Job Requirements High School diploma required Minimum 2 years administrative and/or customer service experience required; experience in the mortgage industry preferred Excellent communication skills, both verbal and written Demonstrated ability to interact effectively with various levels within the organization Ability to demonstrate excellent detail orientation, critical thinking and analytical skills Demonstrated judgment and decision making ability Displays excellent time management, organizational and problem-solving skills Strong customer service orientation Ability to work well under pressure and meet deadlines Excellent PC skills, including Microsoft Office suite About the Company We offer a competitive compensation/benefits package and a fun, professional culture and work environment the people are fantastic! For 3 consecutive years we have been ranked by the Dallas Morning News as one of the top employers in the DFW area We have a very strong, experienced executive leadership team and are a stable, well-capitalized organization that is poised for lots of growth/expansion 6 th of the Top 100 Mortgage Companies in America by Mortgage Executive Magazine 4 th in top retail volume by Scotsman Guide (8 th in top overall volume) Dallas Morning News- Top Places to Work: http://apps.dallasnews.com/top-100/2016/companies/PrimeLending,_A_PlainsCapital_Company Hilltop (PrimeLending's parent company) was recognized as being ranked by Forbes #5 on their list of best banks: http://www.forbes.com/sites/kurtbadenhausen/2016/01/07/full-list-rating-americas-100-largest-banks/#2e3c232e4fa7 Fortune- best workplaces in finance and insurance: http://fortune.com/best-workplaces-finance-insurance/ Fortune- fastest growing companies: http://beta.fortune.com/100-fastest-growing-companies/hilltop-holdings-31 Fortune- best workplaces for women: http://fortune.com/best-workplaces-for-women/primelending-5/