Job Description

Estimated Hours of Work per week: Maintain an average of 16-25 hours/week. rate of pay based on experience up to $20.00.

Estimated Schedule:

Week 1

Tu/Th 8-12

Wednesday 4-4:30 PM weekly staff meeting

Week 2

Tu/Th 8-12

Wednesday 4-4:30 PM weekly staff meeting

Saturday 2-8

Sunday 2-8

The Virtual Health Coordinator will work closely with PVH providers to provide real-time support for both the providers and patients leveraging the virtual clinic service. The Coordinator will also work closely and in support of telephonic Care Advice Line registered nurses, Population Health support staff, primary care providers (PCP’s), and networked partners to provide real-time call queue support for Care Advice Line functions not requiring RN licensure, i.e., independent clinical assessment.

Primary Job Duties:

• Support communication between the patients entering the virtual clinic queue and the providers that are extending their services
• Monitor internal systems (athena, chat, email,, etc.) and follow required protocols for provider and patient outreach
• Manage expectations around wait time for patients and troubleshoot issues with providers/patients on our virtual health platform
• Answer and address incoming calls promptly and in according with SOP and training guidelines
• Effectively manage communications, both written and verbal to all patients, caregivers, peers and healthcare providers
• Collaborate effectively with integrated care team to support care coordination for patients
• Answer and resolve business office inbound calls related to population health, care coordination, or other clinical activities
• Assist in managing the virtual clinic’s administrative inbox and completing the tasks as needed
• Assist in scheduling PCP or specialist appointments as necessary
• Assist with patient reporting and tracking as necessary
• Make appropriate referrals to internal care team, payer programs, community resources, home care, and disease management programs
• Support the Care Advice Line by accurately identifies patients, caregivers, and their primary purpose and need for calling the nurse line
• Triages and transfers call and cases appropriately to RNs, providers, team members and 911
• Participate in quality assurance process
• Schedule and coordinate visits for target populations and follow through to ensure visit completion. This may include but not limited to outreaching to schedule annual wellness visits, emergency room follow up, new patient visits, etc.
• Assist with appropriate and miscellaneous projects as assigned

Qualifications

• Preferred experience with professional telephonic or remote communication
• Prior experience working in a healthcare setting
• Prior experience with Athena EMR preferred
• Ability to work evenings, weekends, and holidays
• Must comply with all HIPAA rules and regulations

Additional Information

Communication Methods Used:

• Google Chat

• Email

• Phone

• 8x8

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.

**Technical Requirements (for remote workers only, not applicable for onsite/in office work):**

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests likehttps://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.