Job Description

TITLE/POSITION: OPERATIONS CONSULTANT II, SAN FRANCISCO BAY AREA

DEPARTMENT OR BUSINESS UNIT: PRACTICE OPERATIONS, PERFORMANCE MANAGEMENT REPORTING STRUCTURE: VP, RVP, PERFORMANCE MANAGEMENT OR SENIOR PERFORMANCE CONSULTANT

EMPLOYMENT TYPE: FTE

EXEMPTION STATUS: EXEMPT

MIN. EXPERIENCE: MID-LEVEL

TRAVEL REQUIRED: YES, 80% LOCAL TRAVEL - SAN FRANCISCO BAY AREA 

OVERVIEW OF THE ROLE:

THE OPERATIONS CONSULTANT II IS RESPONSIBLE FOR DIRECTLY MANAGING A PORTFOLIO OF CLINICALLY INTEGRATED MULTI-SPECIALTY PRACTICES AND BE ACCOUNTABLE FOR DRIVING OVERALL PERFORMANCE RESULTS.

PRIMARY JOB DUTIES: 

• MANAGE AND OWN A PORTFOLIO OF PARTNER PHYSICIAN PRACTICES

• SERVE AS POINT OF CONTACT FOR PORTFOLIO CARE CENTERS AND PROVIDE ROUTINE AND REGULAR UPDATES AS THEY RELATE TO THE PARTNERSHIP.

• DRIVE GROWTH AND OPERATIONAL IMPROVEMENT TO A PORTFOLIO OF PHYSICIAN PRACTICES.

• FACILITATE, IN COORDINATION WITH EACH CARE CENTER, THE DEVELOPMENT AND IMPLEMENTATION OF ACTION PLANS DESIGNED TO MEET THE CARE CENTERS’ STRATEGIC PLANS AND KEY PERFORMANCE INITIATIVES AS SET BY THE MEDICAL GROUP.

• REVIEW RELEVANT REPORTS AND DATA WITH PRACTICES IN ORDER TO MAINTAIN TRANSPARENCY WITH PRACTICES ABOUT THEIR FINANCIAL PERFORMANCE IN ORDER TO DRIVE PERFORMANCE AND CHANGE.

• DEVELOP PRESENTATION MATERIALS, AS APPROPRIATE, TO COMMUNICATE THE STATUS OF ACTIONABLE INITIATIVES.

• TRACK AND MANAGE METRICS AND GOALS RELATED TO FINANCE, REVENUE CYCLE, PRODUCTIVITY, CLINICAL PERFORMANCE, VALUE-BASED CARE AND CUSTOMER EXPERIENCE.

• EVALUATE AND ASSIST IN RE-ENGINEERING THE PRACTICE WORKFLOW TO STREAMLINE PATIENT THROUGHPUT AND EFFICIENCY.

• MENTOR AND COACH PRACTICE ADMINISTRATORS, IN THE MANAGEMENT OF THEIR PHYSICIAN PRACTICE.

• REVIEW DATA, SHARE BEST PRACTICES AND COACH CARE CENTER TEAMS ON STRATEGIES TO SUCCEED IN VALUE-BASED CARE AGREEMENTS WITH PAYERS.

• ENGAGE COMPANY RESOURCES, AS NECESSARY, TO MEET THE NEEDS OF THE CARE CENTER, SERVING AS THE PROJECT COORDINATOR TO ENSURE TIMELY COMPLETION AND DELIVERY OF REQUESTED DELIVERABLES.

• MANAGE EXPECTATIONS WITH CARE CENTERS AS THEY RELATE TO TIMEFRAMES AND SERVICE DELIVERY.

• ASSIST IN THE DEVELOPMENT AND EXECUTION OF STRATEGIES AIMED AT DRIVING GROWTH, PERFORMANCE AND REVENUE.

• ASSIST IN COORDINATION AND PRESENTATION OF KEY, IN-MARKET, PHYSICIAN MEETINGS FOR BOTH PRIMARY CARE AND SPECIALTY CARE PROVIDERS.

• EVALUATE PRACTICE OPERATIONS AND OFFER STRATEGIC AND CONSTRUCTIVE FEEDBACK FOR THE BENEFIT OF THE PHYSICIAN PRACTICE.

• MAINTAIN CURRENT KNOWLEDGE OF RELEVANT HEALTH CARE TOPICS AND SHARE INFORMATION AS APPROPRIATE.

• DEVELOP AND MAINTAIN EXPERT-LEVEL KNOWLEDGE IN KEY SOFTWARE PLATFORMS SUCH AS ATHENAHEALTH’S. PERFORMANCE MANAGEMENT SYSTEM AND ELECTRONIC HEALTH RECORD.

• PROVIDE TOP-NOTCH CUSTOMER SERVICE TO PHYSICIAN PRACTICES TO ENSURE ISSUES ARE RESOLVED AND CLIENTS ARE SATISFIED.

• ENSURE THAT OPERATIONS ARE CONDUCTED IN ACCORDANCE WITH APPLICABLE ACCREDITATION, STATUTORY AND REGULATORY REQUIREMENTS.

• AIDE IN THE TRANSITION OF THE PHYSICIAN PRACTICE FROM FEE-FOR-SERVICE TO THE FUTURE RISK-BASED WORLD OF HEALTHCARE REIMBURSEMENT

• ROLL OUT AND COMMUNICATE NEW PRIVIA INITIATIVES

• SERVE AS AN EFFECTIVE LEADER, OFFERING CONSTRUCTIVE FEEDBACK AND COACHING TO ASSOCIATE CONSULTANTS AND OTHER MSO BASED TEAMS WITH THE CONSTANT GOAL OF DRIVING CARE CENTER PERFORMANCE AND SERVICE. SERVE AS A STRATEGIC THINKER WHO ASSESSES SITUATIONS CAREFULLY AND DELIVERS SCALABLE RECOMMENDATIONS AND RESULTS

• PROVIDE OVERSIGHT, COACHING AND MENTORING TO ASSIGNED PERFORMANCE ASSOCIATES

Qualifications

• BACHELOR’S DEGREE PREFERRED. HEALTHCARE MASTER’S OR MBA HIGHLY PREFERRED.

• 5+ YEARS OF HEALTHCARE EXPERIENCE REQUIRED, PARTICULARLY WORKING WITH PHYSICIANS AND MEDICAL GROUP STAFF 

• QUANTITATIVELY AND FINANCIALLY PROFICIENT; MUST KNOW HOW TO READ, INTERPRET AND EXPLAIN FINANCIAL DATA

• COMFORT IN FUNCTIONING INDEPENDENTLY AND AUTONOMOUSLY AND CAN EFFECTIVELY BUILD A CASE TO EFFECT CHANGE. DEMONSTRATES THE JUDGMENT TO APPROPRIATELY ESCALATE SITUATIONS AS NECESSARY..

• PROJECT MANAGEMENT EXPERIENCE, JUGGLING MULTIPLE PROJECTS AND URGENT DELIVERABLES WHILE PROVIDING EXCEPTIONAL CLIENT SERVICE

• GENERAL UNDERSTANDING OF POPULATION HEALTH MANAGEMENT AND HOW IT APPLIES TO RISK-BASED CONTRACTS.

• MUST HAVE ACCESS TO RELIABLE TRANSPORTATION

• MUST COMPLY WITH HIPAA RULES AND REGULATIONS

INTERPERSONAL SKILLS & ATTRIBUTES:

• ABLE TO HAVE HONEST, DIFFICULT CONVERSATIONS WITH PHYSICIANS AND THEIR TEAMS ABOUT FINANCIAL PERFORMANCE AND AREAS OF OPPORTUNITY FOR IMPROVEMENT

• SKILLED IN ESTABLISHING AND MAINTAINING EFFECTIVE WORKING RELATIONSHIPS WITH PROVIDERS, MANAGEMENT, CLIENTS AND STAFF, IN ORDER TO GET BUY-IN TO DECISIONS

• EXPRESSES IDEAS CLEARLY AND EFFECTIVELY, MOTIVATES THE LISTENER TO ACTION

• RESPONDS CALMLY AND MATURELY IN HIGH PRESSURE SITUATIONS

• POSITIVE ATTITUDE TOWARD COMPANY, WORK, CLIENTS, MANAGEMENT, AND TEAM MEMBERS

• USES A CUSTOMER-FOCUSED APPROACH IN DEALING WITH CONFLICT AND RESOLUTION OF PROBLEMS

Additional Information

All your information will be kept confidential according to EEO guidelines.

TECHNICAL REQUIREMENTS (FOR REMOTE WORKERS):

IN ORDER TO SUCCESSFULLY WORK REMOTELY, SUPPORTING OUR PATIENTS AND PROVIDERS, WE REQUIRE A MINIMUM OF 5 MBPS FOR DOWNLOAD SPEED AND 3 MBPS FOR THE UPLOAD SPEED. THIS SHOULD BE ACQUIRED PRIOR TO THE START OF YOUR EMPLOYMENT. THE BEST MEASURE OF YOUR INTERNET SPEED IS TO USE ONLINE SPEED TESTS LIKE HTTPS://WWW.SPEEDTEST.NET/. THIS GIVES YOU AN UPDATE AS TO HOW FAST DATA TRANSFER IS WITH YOUR INTERNET CONNECTION AND IF IT MEETS THE MINIMUM SPEED REQUIREMENTS. WORK WITH YOUR INTERNET PROVIDER IF YOU HAVE QUESTIONS ABOUT YOUR CONNECTION. EMPLOYEES WHO REGULARLY WORK FROM HOME OFFICES ARE ELIGIBLE FOR EXPENSE REIMBURSEMENT TO OFFSET THIS COST.