The Producing Lending Mgr SAFE Act provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities. RESPONSIBILITIES:

• Typically oversees a geographical region with oversight for all accounts, client deals and associates in that area.
• Responsible for production: Registering and closing mortgage loans and direct client contact on individual production.
• Manages ongoing relationships with consumer customers. Evaluates moderately complex and variable issues with substantial potential sales impact. Applies in-depth sales knowledge and industry expertise in the development of new sales techniques Meets/exceeds sales volume objectives.
• Go outside to key referral relationships (Realtors, CPA's, Builders, etc.) to drive mortgage business into the bank.
• Manages and develops a sales team(s) including duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations as well as direction of daily tasks and responsibilities.
• Applies techniques to operate team at optimal efficiency.
• Resolves complex client deal structures. Identifies client needs and presents customized solutions to meet and exceed those needs
• Identifies new market opportunities.
• Works closely with the operations team and be responsible for quality, NPS and best in class client experience. Works with internal partners (branch) for their own clients as well as their team's internal partners.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

QUALIFICATIONS:

• 5-8 years previous management experience with proven experience required.
• Proven experience in leading, managing, motivating and retaining a sales force.
• Proven ability to identify key customer needs and to develop programs, processes or products that meet those needs.
• Strong negotiator and solid influence management skills.
• Team player with demonstrated ability to work with all levels of internal and external management.
• Good communication and presentation skills.
• Strong analytical, planning and organizational skills with the ability to multi task and prioritize effectively
• Maintains high standards of product, service and process quality; manages the business with attention to detail and data integrity; possesses good follow-up skills and manages projects to agreed upon timelines.
• Process orientated, results driven.
• Ability to lead and manage a diverse sales force, using multiple channels with a diverse client population.
• Able to meet/exceed own sales goals on a consistent basis as an individual contributor/Producing Sales Manager
• NMLS registration; Safe Act compliant

Effective November 1, 2021, Citi requires that all successful applicants for positions located in the UNITED STATES OR PUERTO RICO be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment. EDUCATION:

• Bachelor's/University degree or equivalent experience

JOB FAMILY GROUP: Consumer Sales JOB FAMILY: Consumer Product Sales TIME TYPE: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review ACCESSIBILITY AT CITI. View the "EEO IS THE LAW" poster. View the EEO IS THE LAW SUPPLEMENT. View the EEO POLICY STATEMENT. View the PAY TRANSPARENCY POSTING Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Citi enables growth and progress for individuals, communities, institutions and governments around the world and has been doing so for more than 200 years. They recognize that their ability to best serve their clients and customers comes from the diverse and engaged employee base and they work tirelessly to deliver opportunities for growth and development to the most talented people. This is a place where the best come to get better.