Centralized Support Representative
Centralized Support Rep Progressive 1,820 reviews - Highland Heights, OH $13.28 an hour Centralized Support Rep Job Number: 151925 Join our collaborative team of dedicated individuals-and love what you do. Why Progressive? Named one of the "Top Workplaces" by the Plain Dealer, we're an organization that celebrates and rewards hard work each and every day, with a goal of being a company people can trust. Our Subrogation group has the feel of a small tight-knit company, but the perks of a larger corporation. You'll have access to our onsite fitness centers and health services at our nearby locations. Centralized Support Representative As a Centralized Support Representative, you'll have the important role of expediting the collection process of a claim. You'll gather evidence such as record statements, police reports and scene investigations for subrogation or arbitration. You'll also spend your time: * making outbound calls to customers, vendors and other insurance carriers for the status of claims and documenting your findings. * corresponding with customers, vendors and other insurance carriers via email for the status of claims, then documenting your findings. * retrieving claim and contact information from Progressive systems/databases and internet searches. Work Schedule (after training): Monday Friday, hours will vary depending on department selected for no later than 6:00 PM end time. Knowledge, Skills and Experience Needed to be Successful: * High school diploma or equivalent * Minimum of one year of work experience * Excellent customer service experience * Strong communication skills * Ability to operate a personal computer including the following software/systems: email and Microsoft Office * Ability to work both independently and as part of a team * Ability to successfully learn and perform multiple tasks associated with different job functions Pay Rate: $13.28 What Progressive Offers: * Gainshare bonus of up to 16% of salary (Our annual Gainshare bonus program rewards employees based on the company's achievement of annual performance objectives) * Ongoing training, tuition assistance and opportunities for career advancement * Award winning, supportive environment including Employee Resource Groups