JOB DESCRIPTION

Global Real Estate and Workplace Experience (GREWE) is a global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in 59 countries.

GREWE’s purpose is to provide the world’s best workplace experience at a competitive cost, for every colleague, at every site, every day.

The GREWE Property Development team is responsible for delivering a new global headquarters from concept to completion. They lead the full lifecycle of the project-overseeing design, coordinating construction, managing stakeholders, and ensuring the building is fully prepared for operations. This team is responsible for ensuring the headquarters is delivered on time, within budget, and aligned with organizational goals and future workplace needs.

How will you make an impact in this role?

You will lead the end-to-end digital, technology, and smart building enablement strategy and roadmap for our next-generation American Express headquarters. Acting as the central integrator across design, procurement, construction, and operational readiness, you will ensure all building systems, enterprise technologies, and workplace experience platforms are seamlessly connected, secure, scalable, and ready for deployment.

This role goes beyond infrastructure delivery-you will be accountable for ensuring that both:

• Front-of-house/end-user experience (colleague, guest, UX/UI, and customer-facing digital interactions) are fully enabled, tested, and optimized prior to occupancy.
• Back-of-house operations (building systems, infrastructure, security, data platforms and digital twin)

You will ensure that all end-user experience technologies -from workplace tools and collaboration systems to smart spaces, digital signage, access, and service platforms-are delivered, integrated, and operationally ready as part of the HQ program.

By enabling “Smarter Systems, Seamless Experiences,” you will drive a unified digital ecosystem that enhances sustainability, operational efficiency, cybersecurity, and workplace experience-while unlocking the power of real-time data, automation, and AI to future-proof the building and enable a best-in-class digital experience for colleagues globally.

RESPONSIBILITIES

Define the Strategy & Execution of the Digital and Smart Building Roadmap for HQ Technology, Infrastructure, and Experience

Digital & Smart Building HQ Strategy

• Lead the holistic digital and smart building strategy for the new HQ across all phases (design, procurement, construction, commissioning, and operations).
• Define and deliver a fully integrated digital ecosystem spanning building systems, enterprise IT, workplace technologies, and user-facing platforms.
• Ensure alignment between GREWE, Digital Product, Engineering, Security, Workplace Experience, and Business stakeholders and AMEX global strategies.

Back-of-House Enablement (Operational Technology & Infrastructure)

• Oversee integration of core building and operational systems, including:
  • BMS, HVAC, lighting, elevators, energy systems
  • Security, access control, and life safety systems
  • IoT platforms and sensor networks
• Ensure OT/IT convergence , cybersecurity compliance, and resilience of all systems.
• Embed data architecture, governance, and digital twin capabilities to enable predictive operations and performance optimization.

**End-User Experience (UX & UI) Enablement **

Ensure readiness and implementation of all end-user facing technologies :

• Workplace experience platforms (room booking, desk booking, mobile apps)

  • Collaboration technologies (AV, conferencing, hybrid meeting solutions)

  • Smart spaces (sensor-driven environments, adaptive workspaces)

  • Digital signage, wayfinding, and guest experience systems

  • Security, access, identity, and seamless entry experiences

• Partner with Workplace Experience, Digital Product & engineering teams to ensure:

  • Solutions are user-centric, intuitive, and frictionless

  • Technology is fully tested, deployed, and operationally ready at go-live

• Define and execute end-user acceptance testing (UAT) and experience validation.

Digital Infrastructure, Integration & Development of an Interconnected Ecosystem toenable optimization of facilities management through technology system implementation, data governance, and AI enabled automation:

• Establish interoperability standards and open frameworks across

  • Network, Wi-Fi, and connectivity infrastructure

  • Cloud and edge computing environments

  • APIs, middleware, and integration layers

  • Digital Twin

  • Data warehouse and governance

• Ensure all systems integrate into a single, cohesive digital platform.

Program Management, Delivery & Governance

• Act as the central integration lead across all digital and smart building domains.

• Develop technical requirements, RFPs, and vendor strategies.

• Manage cross-functional coordination and dependencies across:

  • Design teams, contractors, and system integrators

  • Enterprise Technology, Cybersecurity, and Data teams

  • Workplace Experience and Operations

• Prioritize across the digital roadmap and ensure continuous, agile delivery

• Remove roadblocks and risks to ensure portfolio maintains on schedule.

• Establish governance, reporting, and executive communication cadence.

Testing, Commissioning & Readiness

• Lead Integrated Systems Testing (IST) across all platforms.

  • Oversee commissioning to validate:

  • System performance

  • Interoperability

  • Cybersecurity compliance

• Ensure end-to-end readiness for both operational teams and end users prior to occupancy.

Performance, Analytics & Continuous Optimization

• Enable real-time monitoring and analytics for:

  • Energy efficiency and sustainability

  • Space utilization

  • System performance and uptime

  • User experience insights

• Drive AI-enabled and data-driven optimization strategies.

• Establish a roadmap for continuous improvement post-occupancy.

QUALIFICATIONS

Minimum Qualifications

• Proven experience delivering smart buildings, digital infrastructure, or workplace technology programs at scale.
• Expertise in enterprise technology new product development, digital portfolio management, network and infrastructure, delivery, testing and GTM
• Strong knowledge of building systems integration and OT/IT convergence.
• Experience defining and delivering an end-to-end technology roadmap and translating business requirements into technical solutions.
• Highly effective executive communication and visual storytelling capability, with a track record of clearly conveying complex concepts through compelling presentations tailored to senior leaders and diverse stakeholder audiences.
• Comfortable navigating ambiguity and defining strategy from ‘white space’
• Proven ability to influence across a diverse set of stakeholders at all band levels, driving alignment, and delivering outcomes without direct authority.
• Highly skilled in Agile product development methodologies, program and project management
• Working knowledge of cybersecurity in OT and smart building environments.
• Demonstrated ability to lead complex, cross-functional, multi-vendor programs.

Preferred Qualifications

• Experience with digital workplace platforms and end-user experience technologies.
• Background in smart building platforms, digital twins, and advanced analytics.
• Familiarity with open protocols and integration standards (BACnet, MQTT, APIs).
• Knowledge of sustainability frameworks (LEED, WELL, ESG).
• Strong understanding of user experience (UX) design in workplace environments.
• Experience implementing data and analytics strategies in built environments.
• Relevant certifications (e.g., PMP, CISSP, LEED AP).
• Professional certifications in smart buildings, engineering, IT, or project management (e.g., PMP, CISSP, LEED AP).

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.