Job Description

Handles inbound sales inquiries from small business owners seeking commercial insurance solutions with one of the nation's leading small business insurers. Engages prospects through consultative selling techniques to assess business needs, recommend appropriate insurance products, explain coverage options, and guide customers through the quoting and purchasing process. Delivers exceptional customer service while achieving sales, conversion, and quality performance goals. Maintains accurate customer records, ensures compliance with insurance regulations and company policies, and collaborates with underwriting and support teams to provide seamless customer experience.

Key Responsibilities:

• Respond to inbound calls from prospective small business insurance customers.
• Assess customer needs and recommend suitable insurance products and coverage options.
• Generate quotes and support customers through policy purchase decisions.
• Meet or exceed sales, quality, and customer satisfaction targets.
• Maintain accurate documentation of customer interactions and policy details.
• Adhere to regulatory, compliance, and company requirements.
• Build trust-based relationships through professional and consultative communication.

What we offer:

• We provide competitive pay of $25.00 hourly, PTO, and 401k
• We support you through licensing exams, financially and educationally
• You’ll receive a PC with two monitors and a dual-ear USB headset that has a noise-canceling microphone to enable working from home
• You’ll be eligible for medical, dental, and vision benefits, EAP, health and wellness programs, and more
• And, Sutherland has tremendous advancement opportunities – 80% of our frontline leaders have been promoted!

Qualifications

Qualifications:

• Must have completed high school or equivalent
• Must have an active property and casualty license
• Must have basic knowledge with using Microsoft Office suite

Additional Information

IMPORTANT NOTE: __ This job is open only to residents of the United States, and you must be authorized to work in the US to be considered for employment

Additional Information

** About us:**

At Sutherland, recently named a Great Place to Work, we care for our customers’ customers and help to strengthen their brands. We do this by improving how they work with their customers to deliver an extraordinary customer experience. In other words, behind every screen, click or command are the people of Sutherland. In business for over 35 years, we are now nearly 40,000 employees strong and work with hundreds of companies in over 100 countries around the globe.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.