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Card Services Specialist (Full Time) - Richardson Operations Center

Prosperity Bank

Card Services Specialist (Full Time) - Richardson Operations Center

Richardson, TX
Paid
  • Responsibilities

    Hours: Monday - Friday 8:30 am to 5:30 pm

    Prosperity Bank is seeking to fill the position of Full Time Card Services Specialist at our Richardson Operations Center.

    The Card Services Specialist is responsible for working customer card transactions disputes including filing transaction reports with MasterCard and the card processor. This position may also be responsible for monitoring transaction activity.

    THE PRIMARY DUTIES & RESPONSIBILITIES ARE:

    • Assist customers and bank staff with routine card-related requests in the most professional and expedient manner possible.
    • Research and resolve customer issues and serve as the liaison between other departments within the company when required.
    • Cross-sell products and services based on customer needs.
    • Refer customers to other lines of business when appropriate.
    • Assists other employees within the Bank as directed by management.
    • Responsible for compliance with all federal laws including BSA and others specifically related to the position.
    • Other duties as assigned.

    Prosperity Bank is committed to providing our customers a personalized service experience, we're looking for people who are passionate about satisfying customers, will not settle for the average, embrace creativity and operate with a sense of purpose. If this is you, then we are looking forward to meeting you and are excited that you are interested in joining Prosperity Bank - where we are Simply Better!

    Come join our team and explore the endless possibilities that a career in banking can provide!

    A pre-employment credit check will be performed on all qualified applicants.

    Prosperity Bank is an Equal Employment Opportunity and Affirmative Action employer, and Member of the FDIC.

    Required Skills

    Must enjoy dealing with people and problem solving.

    Basic knowledge of banking principles, philosophies and operations.

    Excellent customer service and phone skills.

    Must be able to work well under pressure and handle multiple tasks with minimum supervision.

    Good organizational skills.

    Strong attention to detail.

    Must enjoy varied work assignment.

    Must be able to operate independently with minimum supervision.

    Computer proficiency (i.e. Microsoft Word, Windows, Excel, etc...)

    Required Experience

    Bachelor’s degree in Business or Finance preferred

    A minimum of 6 months experience in bank teller operations, personal banking, and customer service or call center environment preferred.

    Bi-Lingual, Spanish-speaking a plus!

  • Qualifications

    Must enjoy dealing with people and problem solving.

    Basic knowledge of banking principles, philosophies and operations.

    Excellent customer service and phone skills.

    Must be able to work well under pressure and handle multiple tasks with minimum supervision.

    Good organizational skills.

    Strong attention to detail.

    Must enjoy varied work assignment.

    Must be able to operate independently with minimum supervision.

    Computer proficiency (i.e. Microsoft Word, Windows, Excel, etc...)

  • Industry
    Financial Services