Account Associate **Annuities New Business Case Management Specialist ** Think Differently. Reach Higher. Be Empowered. Are you ready to Rock? Prudential has an exciting opportunity for a dynamic, results-oriented individual who is interested in challenging work, the ability to influence business partner relationships and client outcomes, and contribute to the success of one of the worlds most admired companies. The New Business Case Management organization plays a key role working with internal and external business partners to facilitate the processing of annuity applications to promote an outstanding producer and customer experience. As a member of this high-performing team of Account Representatives, you will be part of a collaborative, faced paced environment and have the opportunity to build a successful career with Prudential, a recognized leader in financial services. Responsibilities Include: * Demonstrate ownership, urgency and responsiveness in assisting producers (Brokerage General Agency Staff, Financial Advisors, etc) and internal sales team with service related requests, via telephone and e-mail * Carefully manage new business cases through the new business process to ensure successful placement of the business * Anticipate producer needs and provide creative alternatives to service requests * Partner with Internal Divisions to ensure excellent service is consistently provided, and often serve as the liaison between external customers and internal functional groups * Actively share service and process improvement ideas, contributing to a culture of continuous improvements * Provide Leadership with regular updates on key/critical cases Qualifications * 1-2 years previous customer service experience is desired * Case management experience preferred but not required * Strong written and verbal communication skills * Good organizational skills * Ability to handle multiple priorities * Bachelor degree or equivalent work experience preferred **Primary Location: **United States-Pennsylvania-Dresher **Work Locations: ** **Job: **Call Center and Customer Service **Organization: **Prudential Financial, Inc. **Schedule: **Full-time