Contact Center Data Analytics Summer 10 Week Internship St. Petersburg, FL St Petersburg, FL/en-US/PSCUCareers/job/St-Petersburg-FL/Contact-Center-Data-Analytics-Summer-10-Week-Internship---PSCU---St-Petersburg--FL--Unfilled-_2165/apply Are you ready to take your career to the next level? nbsp;Join us at PSCU! Contact Center Data Analytics Summer 10 Week Internship PSCU St. Petersburg, FL About Total Member Care Contact Centers PSCUs Total Member Care Contact Centers provide timely delivery of high quality, cost-effective service to our members and their cardholders. We have centers in St. Petersburg (FL), Allen Park (MI), Phoenix (AZ), Norman (OK), and Ocala (FL). Our team of more than a thousand representatives respond to millions of member services, credit, debit and bill pay inquiries annually 24/7/365. Contact Center Data Analytics Internship Goals and Objectives The purpose of this engagement is to describe the opportunity for a Contact Center Data Analytics intern to help PSCU design, develop and implement a system that will provide insights into key operational metrics from the multiple data sources.nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; The intern will collaborate with teams in the Contact Center, Enterprise Data Analytics, and ITS Organization to identify key operational reporting metrics and their source. The intern will be responsible to create dashboard reports with capability to drill down into metrics which provide leaders access to statistics and measurements imperative to manage contact center performance.nbsp; The following are insights into key milestones related to the project, which will be measured: * Discovery:nbsp; Interview key stakeholders to understand their teams and to gather insights into the types of metrics their teams can/should track.nbsp; Prepare a summary presentation to summarize findings with all stakeholders and to outline next steps. * Determine:nbsp; Leverage the input from the Discovery step to research, identify and recommend tool(s) that would be suitable for displaying the summarized metrics to the Contact Center Leadership team and other organizational stakeholders as appropriate. Make recommendation to Contact Center stakeholders.nbsp; * Develop:nbsp; Once approval is received, move forward with securing, configuring and building a tool that each stakeholder can use to access the metrics.nbsp; Establish a process for easy updates and maintenance and present to the stakeholders for feedback.nbsp; Collaborate with participants from each team to help test to extend knowledge of key product development activities. * Transition:nbsp; At the conclusion of the project prepare and execute a transition plan for the project dashboard. Our Program When selecting a company for your career are you someone that values bettering communities and the people that live in those communities?nbsp; Are you looking for an organization that is leading in their industry and continues to grow and innovate based on client need and industry trends? Does the idea of great team culture and a career that fits your life and goals exciting? The PSCUs Summer Internship Program provides you a junior or senior undergraduate student - with the chance to develop and hone your skills in business.nbsp; We offer the opportunity to build for your future by learning firsthand the Financial and more specifically Credit Union industry through business acumen training, coupled with focused learning opportunities in a core functional specialty.nbsp; Youll also gain insight into our rich history, our unique culture, and our committed social conscience. In this 10-week program, for the first week youll engage in orientation and get a grounding in Credit Unions.nbsp; For the remaining time, youll work in a specific core function in our St. Petersburg headquarters based on your interests and interview results.nbsp; In addition to your daily work, youll be participating leadership development sessions and interacting with PSCUs senior leadership teams.nbsp; Intern opportunities exist in: Cyber Security nbsp;nbsp;nbsp;Information Technology nbsp;nbsp;nbsp;nbsp;Data Analyticsnbsp;nbsp;nbsp;nbsp; Marketing nbsp;nbsp;nbsp;nbsp;Risk nbsp;nbsp;nbsp;nbsp;nbsp;Finance amp; Accounting nbsp;nbsp;nbsp;nbsp;nbsp;Talent Management PSCU Intern Program Entry Qualifications * Completion of sophomore or junior year in an accredited undergraduate degree program with a 3.0/4.0 GPA at time of application. * Exceptional verbal and written communication skills, with the ability to organize thoughts, communicate clearly, completely and concisely. * Strong, organizational and detail skills, with the ability to consistently meet deadlines. * Strong critical thinking, problem solving and cross-functional collaboration skills. * Ability to pivot easily when directions and priorities change on short notice. * Proficiency in MS Office Suite® with heavy emphasis on Excel. * Proficiency in software that is applicable to your major and function specific internship. * Passion for learning the Credit Union Industry. * Reside in St. Petersburg for the full 10 week program. * Being friendly, enthusiastic and energetic, with a genuine desire to provide extraordinary service. Contact Center Data Analytics Internship Requirements * Familiarity with the following tools and skills are highly desirable:nbsp; data analysis, dashboarding tools, general business concepts, research and analysis, collaborative, curiosity.nbsp;nbsp; * General business knowledge, organizational behavior courses, and/or leadership involvement in extracurricular activities * Excel and PowerPoint expertise * Knowledge of dashboarding solutions and/or ways to conceptualize complex data in simple ways preferred. * SharePoint, Clik, BOE, nbsp;and Six Sigma experience are a plus * Ideal candidate us pursuing a degree in statistics PSCU Your Possibilities Delivered A cooperative founded by credit unions in 1977, PSCU is the nations leading credit union service organization (CUSO). From the beginning, our over-riding commitment has been to help credit unions grow while exceeding the expectations of those institutions as well as their members. Today, we support nearly 900 Owner credit unions, representing 41.4 million members, and were excited about every opportunity to work on behalf of our member financial institutions. We take pride in providing leading-edge technologies, solutions, and programs that optimize credit union operations and maximize their success. Utilizing the latest developments in digital technology, PSCU offers secure, best-in-class solutions for payments, risk management, analytics, loyalty programs, marketing, strategic consulting, and mobile platforms. Comprehensive, 365/24/7 member support is delivered by contact centers located throughout the United States.nbsp; Headquartered in St. Petersburg, FL, PSCU also has offices in Phoenix, AZ, Allen Park, MI, and Omaha, NE. In keeping with our company roots, our promise, and our strategy, PSCU embraces an active Diversity and Inclusion Program to raise awareness, educate and celebrate our differences. In so doing, we are able to attract and retain a high-performing diverse workforce of approximately 2,000 engaged and skilled professionals, each dedicated to providing our Owner credit unions and their members with unparalleled service and support. At PSCU, Your Voice Matters and Your Contributions Are Rewarded Thrive in a rewarding career being part of a tradition of giving back and helping othersjoin us at PSCU! We support a healthy work/life balance with generous benefits a career-nurturing environment. PSCU is more than just a place to work.Were a team that values excellence, innovative thinking and drive.We offer a great opportunity to work alongside and learn from highly intelligent, skilled people passionate about Credit Unions they serve.We are proud to be an Equal Opportunity Employer. nbsp;nbsp; Our corporate value statements represent PSCU's commitment to providing the highest quality service to our member-owners. By practicing these values, we continue to meet the challenge of being a leading service provider in the credit union industry. * Service Excellencenbsp;-nbsp;Exceeding expectations innbsp;every interaction. * Passion -nbsp;Boundless enthusiasm to benbsp;THE best. * Leadership -nbsp;Engaging, influencing, and inspiring others to accomplishnbsp;our mission. * Trust -nbsp;Keeping the promises you makenbsp;to others, and to yourself. * Innovation -nbsp;The relentless pursuit of better ways. PSCU is a drug and smoke free workplace To learn more about opportunities and what it's like to work at PSCU follow us on our Facebook Careers page https://www.facebook.com/PSCUCareers Posted 3 Days AgoFull time2165 About Us Live. Work. Play. What is the ideal mix? PSCU employees will tell you theres no need for suchnbsp;distinctionnbsp;whennbsp;the work you do makes you happy, and the people you work for treat you with respect. Apply today to be part of the nations leading Credit Union Service Organization (CUSO) .