Patient Access Registration Specialist - Remote R1 RCM 286 reviews - Austin, TX The Patient Access Registration Specialist (PARS) position is a part of the Financial Clearance Center (FCC), the starting gate for the patient hospital experience. This position works in a call center environment along with other dedicated, sharp, enthusiastic, professionals that process inbound and outbound calls to patients in an effort to reduce the risk to our clients prior to services being rendered by educating patients about their patient financial liability and reviewing critical information to ensure the patient experiences a smooth registration process. The PARS role is the perfect entry level position for someone who wants to start their career with R1. PARS staff is committed to delivering outstanding customer service for all our patients and internal/external. You will be supported by strong training, top technology and effective leadership. Hard work, exemplary performance and continuously expanding knowledge base can lead to opportunities to move up and become a great people leader at R1. Reports to a department Operations Supervisor and receives ongoing support from the PARS Team Lead. Your day to day role will include: * Meets or exceeds daily production goals. * Creates patient encounter for scheduled services in hospital mainframe based on information provided in hospital scheduling system. * Initiates contact with client hospital patients and/or physicians via telephone using appropriate scripting to pre-register the patient, ensuring collection of critical data elements necessary for proper patient identification and billing. * Identify and update patient demographic information in the hospitals mainframe as defined by departmental policy and procedures. * Identifies inaccurate plan codes and corrects in the hospitals main frame. * Identify non-participating Insurances or Out of Networks plans; takes necessary steps to inform patients and physicians regarding options, including but not limited to canceling appointment. * Validate insurance information via electronic medical record or insurance eligibility tool. * Basic CPT coding to create patient out of pocket estimate during pre-registration; educates patient on basic insurance benefits and estimated out of pocket. * Uses payment portal to securely collect patient out of pocket balances * Adheres to the guidelines set forth in the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI). You Have: * High School diploma or equivalent. * At least one (1) year of similar experience (patient-facing, patient access). * Excellent customer service skills exhibiting good oral and written communication skills. * Ability to type fast and accurately. * Must be able to communicate effectively and professionally to our patients and physician offices. It would be great if you also have: * Basic Word/Excel. * Medical terminology. * Previous coding/billing experience. We offer: R1 is changing healthcare by infusing operational discipline and proprietary technology in hospital financial processes. We are an industry leader; we are the only independent organization with a comprehensive service and technology offering for hospital revenue cycle management, and we have achieved leading outcomes for our customers. * A strong financial performing, growing organization that will keep you on your toes with new ideas, changes and opportunities to learn and grow in abundance. * A culture of excellence, driving customer success so they can focus on improving patient care and on giving back to the community.