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The Collections Specialist is responsible for handling outbound and inbound calls from customers to determine the best possible method to permanently resolve delinquency by using a variety of collections and workout techniques. The Collections Specialist is also responsible for using verbal and interpersonal skills to provide excellent customer service and knowledgeable responses to resolve delinquent accounts.

Duties and Responsibilities

Compare and evaluate possible loan resolution solutions and decide which solutions to recommend to customers to best meet their needs and circumstances.

Responsible for prompt and accurate response to customer's servicing questions and concerns.

Assist borrowers with other loan maintenance requests.

Input data and verify information to process electronic payments.

Provide customers with information about products and services to generate additional revenue through cross-sell/up-sell opportunities.

Properly document each customer interaction in the servicing system.

Perform loan-related mathematical equations.

Perform follow-up and research tasks to ensure problem resolution.

Adhere to specific scheduling guidelines to ensure proper phone coverage.

Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets.

Explain loan payment histories using basic accounting and mathematical concepts and request corrections when necessary.

Perform follow-up and research tasks to ensure resolution.

Other duties as assigned

Minimum Qualifications

2+ years of collections experience

Must pass pre-employment screening

Preferred Qualifications

5+ years of collections experience

Bilingual