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Engineering Manager

Regional Finance

Engineering Manager

Greer, SC
Full Time
Paid
  • Responsibilities

    Job purpose

    The Manager of Application Support will lead a collaborative team which provides Level 2 support to professionals on multiple business applications. You and your team will work on critical applications that are key to RMC’s success. You will be a versatile leader that displays ownership qualities and is enthusiastic to take on problems across our full-stack as we build the Regional Management of the future. You will be able to prioritize well, communicate clearly and have a strong track service orientated record of delivery and outstanding software engineering skills. You are also someone who loves to learn and is seeking better ways to do things.

    Our technology team is focused on building and supporting technology products that delight our customers within both online and mobile channels. In addition, we provide our team members the necessary tools to provide outstanding experiences to our customers who prefer to interact with us over the phone and at our retail branch locations.

    Duties and responsibilities

    Manage a team of Support Engineers

    Works directly with Level One Business Support Teams

    Respond to incident tickets by communicating with the end users, gathering data, determining impact and priority of incident then work towards a resolution

    Thoroughly troubleshoot incidents for quick resolution with or without vendor interaction

    Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborates with Tech Leads and escalation resources when appropriate.

    Actively participate in triage meetings to share knowledge with other engineers in order to resolve customer solutions efficiently. Shares best practices with team members. Act as technical resource for broad and complex issues.

    Monitor application performance using various tools

    Support standard business process on a repeatable schedule

    Able to produce metrics and data to drive team focus and productivity

    Supports the Configuration Management of various Applications within the RMC environment

    Participate in the testing process through test review and analysis, test witnessing and certification of software.

    Participate in daily planning meetings (if required) using the Agile Kanban methodology

    Adhere to standard operating procedures for Release Management, Incident & Change Management

    Provide technical support to project team members.

    Other duties as assigned by Leadership

    Minimum Qualifications

    5+ years of managerial experience

    Bachelor’s degree in Computer Science or related field or equivalent experience.

    Experience in the Support environment working with both Business and IT team members

    Experience working with an IT service management solution and following a structured change management process

    Knowledge of MS Office products (Outlook, Word, Excel) is highly suggested

    Strong in Microsoft SQL Server

    Solid troubleshooting and problem solving experience required

    Ability to communicate effectively with end users with strong service orientation

    Must pass drug screen and other pre-employment screenings

    Preferred Qualifications

    Graduate degree and/or technical certifications.

    Previous experience in consumer finance industry.

    Financial Services Background helpful.

    Experience working with Loan Management Systems a plus

    Critical Competencies

    Strong analytical and problem-solving skills.

    Ability to adjust to a rapidly changing work environment.

    Works in a collaborative environment, Self-Organized, Execution Driven, ability to multi-task

    Working conditions

    This position primarily works in an office environment, sitting at a desk, working on a computer.

  • Industry
    Financial Services