Job description

As our Relationship Officer you’ll be the go-to officer for providing a high level of service to clients. You’ll be responsible for managing the account opening process for new and existing clients, facilitating the visitation process for all existing clients and executing all day-to-day responsibilities associated with the maintenance of all KYC data. Every day, you’ll build trust with clients and team members by learning new concepts and researching information in real-time to provide creative solutions. To thrive in this job, you’ll need knowledge of private banking products, markets and traditional and non-traditional service providers. You must have a Bachelor’s degree in business, related field or equivalent experience.

Our purpose - Opening up a world of opportunity - explains why we exist. We’re here to use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

For this role, HSBC targets a fixed pay range between $ 96,900 and $ 145,300.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

Requirements

Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Required Skills

Here’s what you might expect on a typical day:

• Support. You’ll assist with input of details to new client database, monitoring upcoming visitation reports and work with RM to ensure timely visits.

• Client Engagement. You’ll collect all required information and documentation from the client. Completing profiles on internal KYC databases, including client profiles, account profiles, new account approval forms, visitation forms, etc.

• Teamwork. You’ll be attending client meetings and events as requested by RM. Accompanying Relationship Managers on customer calls to provide information about account opening requirements and product information You’ll also work with Operations and Compliance teams to obtain approvals for account opening Compiling new account package and working with

• Troubleshooting. Scenarios range in complexity and you’ll need to adapt to one-of a kind challenges, everyday scenarios, and regulations affecting area of responsibility.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

HSBC is one of the world’s largest banking and financial services organizations. Our global businesses serve around 39 million customers worldwide through a network that covers 62 countries and territories. Our customers range from individual savers and investors to some of the world’s biggest companies, governments and international organizations. We aim to connect them to opportunities and help them to achieve their ambitions.