Job Description

The primary function of this position is to call, send notices, and collect past due consumer loans in a timely manner while maintaining Ent's collection policies, State and Federal laws, as well as a high level of member service. This position will also handle repossession assignments and back up the Remarketing Specialist when absent, scheduling the delivery of cars to vendors to prepare the car for sale and answering member questions. An additional function is to monitor impounded vehicles (Colorado Springs Police Department or other agency impounds or towing companies) and vehicles at repair facilities once notified of a potential loss of lien. These efforts will thus result in the reduction of net loss.

Essential Functions

• Make collection calls, send notices per policies, and transfer funds when appropriate on past-due consumer loans. Assign vehicles for repossession as needed per policy, monitor and follow up with repossession agents. Monitor impounded or held vehicles so Ent does not lose its lien.
• Make sure all legal notices to repossess have been sent prior to repossession. Verify we have title with good lien and proper enforceability documents such as Note and Security Agreement.
• Coordinate with the Support Specialist and have all Allied Solutions' claims filed timely once discovered that repossession agents cannot locate collateral, the repossessed vehicle is damaged, etc. , if there is CPI on loan. If the repossessed vehicle has member insurance and if damaged, file Repo Plus claims.
• Monitor impounded or held vehicles so Ent does not lose its lien by updating the Impound Spreadsheet in the Collection folder.
• Back up the Repossession Specialists as needed, this may include but is not limited to organizing the delivery of cars to vendors and answering member questions.
• Follow up on collateral after assignment using Repossession agent websites and Akcelerant on a regular basis.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position

• High School Diploma/G.E.D. or Equivalent.
• 2+ years' collections experience. Required

Technical or Specialized Knowledge/Skills:

• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.
• Must possess excellent verbal communication skills.
• Proficient in PC skills, Word, Excel and Outlook, and the ability to learn and use the credit union's equipment and software programs.
• Ability to become familiar with the collection policies and procedures in general, delinquencies and State and Federal laws governing same.

Certifications Required:

• None

Environmental, Physical and Psychological Requirements

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Lifting - Rarely (40 Lbs)
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Occasionally
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Occasionally
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Occasionally
• Noises louder than normal speaking volume - Occasionally
• Temperature Changes - Rarely
• Atmospheric Conditions - Rarely

Additional Information

The pay range for this position is: $23 to $25 per Hour (S12)

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

This position is eligible for a monthly incentive plan.

Benefits Summary Sheet

At Ent Credit Union, we offer a comprehensive benefits package, including:

• Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide provider network.
• 401(k): 3% automatic contribution after three months, plus up to 6% matching.
• Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
• Volunteer Time Off: Paid time off to give back to the community.
• Education Support: Up to $10,000 annually for higher education and assistance for certifications.
• Exclusive Discounts: Significant savings on home, car, and personal loans.

For more information about our outstanding benefits please visit our careers page at www.ent.com/careers.

We anticipate this position to close on 12/26/2025. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)