Client Service Associate, part time ID 2018-6680 Job Locations
US-NY-New York Category Wealth Management Overview The primary function
of the CSA is to provide a wide range of sales, service, administrative
and relationship management support to assigned wealth advisors and
investment professionals across Registered Investment (RIA),
Broker-Dealer and Trust or team of same and to be the first point of
contact for clients or prospects. Acting as the liaison between the
investment professional/client and the PWM middle office
functions/operations (i.e., client services, trading, portfolio
management, billing and fee support, performance and trust), this
position requires strong relationship management skills in order to
build strong, successful partnerships between all parties. Management
support would include managing investment professionals appointment
schedules, pre-appointment preparation (pre-call planning) and post
appointment follow-up (review scheduling). Participate in client
meetings, manage communication through telephone and email, prepare
presentations for clients, transaction processing and product/marketing
support. Additional information: First Republic is an ultra-high-touch
bank that provides extraordinary client service. We believe that
one-on-one interactions build lasting relationships. We move quickly to
serve our clients needs so that their financial transactions are handled
with ease and efficiency. Client trust and security are paramount in our
line of business. Ultimately, our goal is unsurpassed client
satisfaction which will lead to personal referrals our number one source
of new business. We recognize that our competitive advantage starts with
our people and our culture. At First Republic, we work hard and move
quickly as a very coordinated team. If you are looking for an
opportunity to grow and contribute in a fun, fast-paced environment,
First Republic is the place for you. We have exceptional people focused
on providing extraordinary service. Responsibilities * Provide sales and
service support (i.e., create, review and distribute various client
reports and presentations or assist with client events); may be for
current clients or prospects. * Research and respond to client inquiries
and/or problems of high net worth clients, including account change
requests; escalate issues as appropriate. * Assist with phone calls to
prospects and clients, schedule all client-related appointments,
coordinate client mailings/invitations to company events. * Provide
general administrative support such as managing logistics and
refreshments for meetings, answering incoming telephone calls, managing
incoming emails/faxes, filing, submitting business expense requests,
schedule appointments and distributing mail. * Place equity, mutual fund
and fixed income trades for brokerage clients, process money market
movements or account maintenance at custodian and in CRM system. As
necessary, utilize custodial websites, CRM client database and APX
portfolio management system. Produce reports upon request. * Create and
maintain client files in CRM and other systems or hard-copies (then pass
on to Operations team). Assist with completion and transmission of
transaction documents including: preparing transaction documents,
reviewing completed/signed transaction documents to ensure compliance
and accuracy, establishing and maintaining file folders, maintaining
document copies, processing investment/bank transactions, and
communicating with operations/billing/internal departments/First
Republic Securities Company and other custodians with regard to
transaction processing follow-up * Client interaction: act as conduit
between client and PWM operations, create business plans geared toward
client growth, build relationships with clients, initiate daily contact
with clients and make frequent office visits, introduce technology and
services to client as appropriate, cross sell PWMs products, services
and/or technology, monitor client investing and understand their
rationale or intentions/goals. * Perform duties & responsibilities
specific to department functions & activities or as assigned by
supervisor. * Participate in the development of department policies
and/or procedures and assist with client specific projects as assigned.
Responsibilities include the following: 1) adhering to and complying
with the applicable, federal and state laws, regulations and guidance,
including those related to Anti-money laundering (i.e. Bank Secrecy Act,
US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3)
completing required training, 4) identifying and reporting suspicious
activity to the AML Officer, and 5) knowing and verifying the identity
of any customer(s) that enters into a relationship with the Bank.
Qualifications * At least 3 years of related experience; BS/BA degree or
equivalent experience preferred * Exceptional interpersonal skills to
interface with clients, prospects, custodians and colleagues * Excellent
customer service skills * Use of considerable tact and discretion when
dealing with client or sensitive data * Ability to work independently
under minimal supervision * Excellent organizational, communication
(both verbal and written), and client relationship management skills
(whether interaction is in person, over the telephone or via email) *
Exceptional problem solving proficiency * Ability and desire to work in
a fast paced sales oriented environment (maybe demanding or unstructured
work environment) * Proven ability to handle pressure, multi-task and
prioritize work at all times * Outstanding skills using personal
computers in a Windows-based environment (including Microsoft Office
Suite) * Excellent attention to detail and high degree of accuracy and
consistency * Series 7 and 63 licenses preferred, Series 65 or 66
licenses may be required * Working knowledge of securities industry,
broad understanding of capital markets, their practices on how products
trade, settled and are invested * Knowledge of Bloomberg, APX or custody
system a plus * Understand the Banks structure and identify
opportunities to utilize Bank resources to meet clients needs * Vision
must be sufficient to read data reports, manuals and computer screens. *
Hearing must be sufficient to understand a conversation at a normal
volume, including telephone calls and in person. * Speech must be
coherent to clearly convey or exchange information, including the giving
and receiving of assignments and/or directions. * Position involves
sitting most of the time, but may involve walking or standing for brief
periods of time. * Must be able to travel in a limited capacity.