Job Details Customer Service Representative - Bilingual Spanish - (2639) × Close This details all the information about the job posting. Tweet Share this job as a link in your status update to LinkedIn. Job Title Customer Service Representative - Bilingual Spanish Location Buena Park, CA 90620 US (Primary) Job Type Hourly Career Level Entry Level Education High School Category Customer Service Shift Type Travel Job Description Rias mission is to be the most progressive money transfer company in the world, offering service excellence and the most competitive and reliable remittance payment services to its customers. Our vision is a service that is always on and available whenever, wherever and however people need it, serving customers, anywhere around the globe Job purpose Ria is looking for a Customer Service Representative for our Customer Service department our corporate office in Buena Park, California. This position will play a key role in ensuring customers satisfaction. As a Customer Service Representative, you will report directly to the Customer Service Supervisor and primarily be responsible for answering phone calls. Duties and Responsibilities Receive incoming calls and make outgoing calls providing excellent customer service Answer customers inquiries and questions professionally by phone or email Accurately enter or verify the customers information in our proprietary system Effectively handle phone calls when putting calls on hold, transferring or being disconnected Assist customers with various inquiries such as processing transactions, questions about our products, cancellations and providing Ria Agent locations Keep up-to-date with Rias products, services and policies Identify problems, issues or complaints during queries and propose solutions to management Meet Quality Assurance requirements and other key performance metrics Perform other duties as assigned or requested Job Requirements Qualifications High School diploma or General Education Degree (GED) Excellent written and verbal communication skills in English and Spanish 1-2 years of experience in customer service in a call center environment Possess experience with problem solving, dealing difficult customers and remaining professional The key characteristics this individual must possess are having positive attitude, being a team player and excellent phone etiquette Ability to multi-task, pay attention to detail and thrive in a fast-paced environment Must be flexible to work extended hours or weekends To the Customer Service Representative we offer: Competitive compensation plus overtime opportunities Days off will be one day on the weekend and one day during the week Employee benefits package including 401(k) with employer match and an employee stock purchase plan Growth opportunities within the company Working Conditions Primarily sedentary work in a general office environment Overtime required as needed An employee on average will spend 3-5 minutes per call Required to be connected on telephone at a minimum of 75% of the time Physical Demands Ability to sit for extended periods About Ria Financial Ria Financial Services ("Ria") is the money transfer division of Euronet Worldwide, Inc. ("Euronet) (NASDAQ: EEFT). Ria is one of the largest global money transfer companies in the world. Our mission is to be the most progressive money transfer company by offering service excellence and the most competitive and reliable remittance payment services to our customers. Since we began in New York in 1987, we have been successfully providing a cost effective, secure and fast alternative to send money to the families and loved ones of customers worldwide. Now serving 150 countries we are a recognized brand in both quality and service. Euronet Worldwide, Inc. (NASDAQ: EEFT) facilitates the movement of payments around the world and serves as a critical link between our partners Financial Institutions, Retailers, Service Providers and their end Consumers, both locally and globally. Founded in 1994, Euronet has established itself as a leading electronic payments provider. Euronet's customers are served from three core business segments: Electronic Financial Transactions (EFT including Payments Software), Prepaid (epay) and Money Transfer (Ria). Do you want to work with one of the industry leaders in the Money Transfer business? Then Ria Financial is the right place for you! Apply on-line today! Ria Financial is an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. We provide equal opportunity in all employment matters without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, age, genetic information, national origin, veteran status or any other status protected by federal, state, or local law, for all qualified applicants and Ria Financial associates. **Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrests and convictions records. Apply to this Job Or