Job Description

Come Join the Rushmore Team!  Whether you are interested in correspondent origination and sale of mortgages, mortgage servicing operations, real estate management of REO assets, or various corporate positions to support our growing business, Rushmore may just have the position you’ve been waiting for.   Browse our openings and contact us today to learn about career opportunities offering competitive salaries and comprehensive benefit packages.

CORE VALUES:

The Company Core Values: WE ARE PROUD, ALL FOR WON, AND WE ARE SCRAPPY are inherent to how Employees view and act. To ensure Employees have an environment where expectations are clear, we desire that all employees embrace each CORE VALUE through the use of descriptors and employees understand the behavioral drivers to be successful. WE ARE PROUD: Reliable Confident, Committed, ALL FOR WON: Team Player, Collaborative, and WE ARE SCRAPPY: Resourceful, Persistent, and Innovative

In addition to the Company Core Values, there are two Supporting Values that Employees are expected to strive to exemplify on a daily basis: INTEGRITY, which is our PERMISSION-TO-PLAY value; and EXCELLENCE, which is our ASPIRATIONAL value.

POSITION SUMMARY:

The Collector is responsible for controlling delinquency on outstanding mortgage loans and to provide in-depth counseling for delinquent borrowers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs welcome calls on newly acquired loans
• Handles inbound and outbound calls within the Predictive Dialer
• Counsels customers with delinquent mortgage payments through a process of telephone contact to bring the loan to a current status
• Documents and updates information in Fidelity MSP
• Maintains compliance with all FDCPA, ECOA, privacy and relevant state regulations
• Conducts skip tracing to locate borrowers
• Counsels borrowers on loss mitigation opportunities
• Performs other duties as assigned by management

ESSENTIAL KNOWLEDGE & SKILLS:

• Excellent customer service phone skills
• Excellent communication (oral and written) and interpersonal relationship skills
• Full knowledge of FDCPA
• Bilingual (Spanish) a plus

EDUCATION AND/OR EXPERIENCE:

• High School Diploma required
• Bachelor’s Degree preferred
• Minimum 2 years of collections experience
• Mortgage Servicing experience

MACHINES, OFFICE EQUIPMENT & SOFTWARE:

• Proficient in Microsoft Office applications
• Experience with Windows-based PCs
• Knowledge of Predictive Dialer phone systems
• Knowledge of skip tracing techniques

Company Description

Rushmore Loan Management Services LLC (“Rushmore”) is a multi-faceted residential mortgage servicer located in Irvine, California, Dallas, Texas, Oklahoma City, Oklahoma and San Juan, Puerto Rico. The Rushmore umbrella includes our parent company and the capital markets arm of our organization which is located in Mid-Town Manhattan and our REO Disposition Company is headquartered out of Houston, Texas. Rushmore has a strong foundation and bright future with significant capital backing and is led by a talented and innovative management team. Rushmore is dedicated to providing outstanding loan servicing and customer support as part of our commitment to uphold ethical and honest business practices. Rushmore is a customer-focused organization that believes in providing the highest level of customer care. We treat all of our customers with respect, courtesy and integrity. We understand the importance of homeownership and believe that open and timely communication is a key to our outstanding service. We encourage all of our customers to visit this website to access loan information, make payments, download forms, or obtain answers to questions about your account.