Job Description

CORE VALUES:

The Company Core Values: WE ARE PROUD, ALL FOR WON, AND WE ARE SCRAPPY are inherent to how Employees view and act. To ensure Employees have an environment where expectations are clear, we desire that all employees embrace each CORE VALUE through the use of descriptors and employees understand the behavioral drivers to be successful. WE ARE PROUD: Reliable Confident, Committed, ALL FOR WON: Team Player, Collaborative, and WE ARE SCRAPPY: Resourceful, Persistent, and Innovative

In addition to the Company Core Values, there are two Supporting Values that Employees are expected to strive to exemplify on a daily basis: INTEGRITY, which is our PERMISSION-TO-PLAY value; and EXCELLENCE, which is our ASPIRATIONAL value.

POSITION SUMMARY:

The Research Support Specialist is responsible for performing noncomplex clerical duties related to mortgage loans.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 Provides administrative and clerical support for the Insurance / Loss Draft Department including scanning, mail intake and submitting forms to cash for check processing

 Receives, sorts and distributes incoming correspondence and general mail

 Documents system of record (MSP) of actions taken

 Processes customer correspondence and return mail

 Prints, sends emails, photocopies, scans / images and faxes

 Works and interacts with various online customer service support channels to include chat and email responses

 Works overtime as required

 Performs other duties as assigned by management

ESSENTIAL KNOWLEDGE & SKILLS:

 Excellent verbal and written communication skills

 Excellent knowledge of Mortgage documents

 Ability to make decisions and to handle multiple tasks within established timeframes maintaining accuracy and quality

 Excellent organizational and time management skills

 Ability to work independently and with others in a team environment

 Thoroughness and attention to detail is required

 Knowledge of origination and loan servicing documents

EDUCATION AND/OR EXPERIENCE:

 High School Diploma required

 Bachelor degree preferred

 Minimum 2 year mortgage or similar clerical experience preferred

MACHINES, OFFICE EQUIPMENT & SOFTWARE:

 Proficient in Microsoft Office applications

 Familiar with LPS desktop and MSP workstations preferred

Company Description

Rushmore Loan Management Services LLC (“Rushmore”) is a multi-faceted residential mortgage servicer located in Irvine, California, Dallas, Texas, Oklahoma City, Oklahoma and San Juan, Puerto Rico. The Rushmore umbrella includes our parent company and the capital markets arm of our organization which is located in Mid-Town Manhattan and our REO Disposition Company is headquartered out of Houston, Texas. Rushmore has a strong foundation and bright future with significant capital backing and is led by a talented and innovative management team. Rushmore is dedicated to providing outstanding loan servicing and customer support as part of our commitment to uphold ethical and honest business practices. Rushmore is a customer-focused organization that believes in providing the highest level of customer care. We treat all of our customers with respect, courtesy and integrity. We understand the importance of homeownership and believe that open and timely communication is a key to our outstanding service. We encourage all of our customers to visit this website to access loan information, make payments, download forms, or obtain answers to questions about your account.