Intake Analyst, Correspondence - TemporaryJob Locations US-TX-DallasJob ID 2018-2551Category LegalType Temporary Full-TimeFLSA Status Non-Exempt Company Introduction Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.OverviewPOSITION SUMMARY:The Correspondence Intake Analyst is responsible for providing support services in communications analysis, tracking, and quality control pertaining to borrower correspondence. ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES: Monitor incoming correspondence for borrower complaints and regulatory investigationsReview correspondence for routing to correct analyst or departmentEnsure that tracking and status information are input into the company correspondence tracking systemAnalyze and summarize documents Identify trends in customer complaintsDraft and send acknowledgement or response lettersProcess cease and desist requestsGather data to formulate reply to borrower correspondenceAssure that background and supporting information is provided in correspondence package Coordinates with a variety of individuals inside and/or outside of the organization to determine the appropriate person for responding to incoming correspondence.Notify department manager of overdue and problem correspondenceMaintain appropriate records and copies of actionsAll other duties as neededQualifications ESSENTIAL KNOWLEDGE & SKILLS:Must possess a strong attention to detailMust be willing to take part in a fast-paced, growth environmentMust be able to effectively communicate with all levels of management including Senior ManagementMust possess strong analytical skillsMust possess a high degree of integrity and confidentiality, as well as ability to adhere to both company policy and best practicesMust set high standards for both personal and team productivity while meeting client deadlinesMust possess solid verbal and written communication skills to effectively identify client needs and help solve problemsPossess a strong internal drive and motivation for continuous improvementStrong project management and time management skillsProven ability to research issue with loan files, and to determine whether loans satisfy legal compliance requirementsEDUCATION AND/OR EXPERIENCE:High School Diploma requiredBachelors Degree is preferred3+ years experience in mortgage lending, with focus on working actively with loan filesKnowledge of mortgage rules and regulations including: Truth in Lending Act, Real Estate Settlement Procedures Act, Equal Credit Opportunity Act, Flood Disaster Protection Act, Home Mortgage Disclosure Act, and Fair Lending MACHINES, OFFICE EQUIPMENT & SOFTWARE: Proficient in Mortgage Servicing Platform (MSP) and Black Knight Financial Services Loan Sphere, previously known as LPSProficiency in Microsoft Office applications OptionsApply for this job onlineApplyShareEmail this job to a friendReferSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeed Connect With Us! Not ready to apply? for general consideration. Software Powered by iCIMS