Claims Assistant Job Locations US-OR-Lake Oswego Close Date 1/3/2019 Recruitment ID 2018-2378 Overview How can we help you? Those may be welcome words to a worker who has been injured on the job. As a claims assistant at SAIF, youll work with adjusters and others to ensure that injured workers receive timely and accurate information. Its one of the most important parts of the workers compensation process. To do it well, youll need to be fast, accurate, organized, and dedicated to helping others. SAIFs looking for a claims assistant in our Lake Oswego office. This position offers lots of opportunities to learn and grow. Youll be tracking down medical records, preparing documents, setting up appointments, auditing payments, and assisting with questions from injured workers, policyholders, attorneys, and medical providers. Youll also be joining a diverse culture that embraces health and wellness, community, and sustainability. And youll have a little fun, too. Were looking for someone with an excellent command of the three Cscustomer service, computer, and clerical skillsto join our fast-paced team. If youre ready to make a difference for Oregon workers and employers, dont delay. Please apply today. Responsibilities Maintain availability in the units telephone queue and provide professional customer service to assist callers. Respond to inquiries on own initiative by determining needs, researching and providing follow-up with customers, and forwarding those of a highly technical nature to adjusters. Complete and submit correspondence needed to process claims. Review and prepare documents for a variety of claims procedures including discovery and exhibit lists. Research and obtain information from multiple sources to assure receipt of appropriate medical and claim information for adjusters. Initiate contact and follow-up with medical providers, injured workers and policyholders to support claim activity including receipt of claim file documentation, coordinating medical appointments, and travel arrangements. Audit claim records and issue closures within specified timelines to ensure accurate benefit delivery. Enter and maintain claim file and computer information for thorough documentation and data integrity per SAIF policies and standards. Communicate with adjusters and business partners to ensure accurate and timely completion of work. Prioritize work load to manage competing priorities. Participate in daily workload assignment and caseload balancing for claims adjusting staff. May lead, mentor, and train other staff. Qualifications The following qualifications are recommended: Two years of increasingly responsible administrative office experience in a high-volume work, team-oriented environment with an emphasis on customer service. Workers' compensation claims background is helpful. A high school diploma or equivalent. Other combinations of education and experience demonstrating the knowledge, skills, and abilities required to perform the work will also be considered. Next step To receive consideration, please submit your resume by the close of this recruitment. We want your submission to count, so be sure its complete and that you submit all the required materials. This recruitment will close at 5:00 p.m. on Wednesday, January 3, 2019. If a sufficient number of qualified applications are received this recruitment may close early. Veterans Qualifying veterans and disabled veterans may obtain preference in employment by submitting the following documentation as verification of eligibility: A copy of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215), or A letter from the U.S. Department of Veterans Affairs indicating receipt of a non-service connected pension Disabled veterans also must submit a copy of their veterans disability preference letter from the Department of Veterans Affairs, unless the information is included in the DD Form 214 or 215. To be considered for preference, you must submit the proper documentation to jobs@saif.com by the application deadline. About us SAIF is Oregons not-for-profit, state-chartered workers compensation insurance company. SAIF has been doing business for more than 100 years and is the leading workers compensation insurance provider in Oregon. SAIF is an Equal Opportunity Employer that values diversity in its workplace.