JOB DESCRIPTION

Your mission:

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you’ll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company’s success.

In this role you will be directly responsible for signing up and qualifying customers for Business Line of Credit. You will be assisting customers with getting through the application, overcoming objections, troubleshooting technical issues, all with the end goal of getting customers approved for the Business Line of Credit.

This role requires heavy telephone sales, both inbound and outbound, but no cold calling. You will be primarily working leads who have begun an application or prospects calling inbound with questions. Success in this role is measured by hitting and exceeding quarterly goals and achieving daily metrics in a compliant and ethical manner.

What you'll be doing:

• Prospect new business through heavy outbound telephone sales to warm leads and interested prospects
• Diligently handle incoming calls - understand the customer's needs, overcome objections, handle rejection in stride and ultimately close the sale
• Guide prospects through the application to the point of qualification process for Business Line of Credit
• Work with customers and internal departments to troubleshoot potential issues
• Become an expert in the SMB landscape - you will understand the cash flow trends, common reasons customers apply, be familiar with terms & phrases used by SMBs, etc.
• Partner with other groups within the Business Line of Credit (BLOC) Sales organization including but not limited to other sales teams, Marketing, UX, support groups, Customer Service, etc.
• Manage a pipeline of customers using Salesforce
• Sell customers on the value of the American Express Business Line of Credit using ethical and compliant sales practices

RESPONSIBILITIES

Expectations:

• Meet daily and monthly KPI ask, including handle/make ~50+ calls per day
• Meet and exceed quarterly goals
• Manage a book of business, including follow up with customers
• Operate in a compliant and ethical manner
• Contribute to the success of Lead Gen as a whole by being a thought leader

QUALIFICATIONS

What we’re looking for in you:

• 2-3+ years of sales experience selling to SMBs
• Past telephone sales experience
• History of consistently exceeding sales goals
• Experience selling software, platform and/or SaaS solutions to SMBs
• Has a desire to grow personally and professionally
• Has a desire to contribute to a rapidly growing department
• Strong communication and organizational skills
• Above average computer skills
• Ability to manage multiple work streams simultaneously
• Salesforce experience a plus

Interpersonal skills we’re looking for :

• Empathy : Demonstrate that you genuinely care about others, connect with a customer's situation, and deescalate conversations.
• Creativity : Think outside the box; take calculated and compliant risks and ignore doubts in an effort to challenge the status quo.
• Proactivity : Resourceful, has grit, and a positive "can-do" attitude; acts without being told what to do.
• Flexibility & Adaptability : Can handle rapidly changing priorities and demonstrate resilience in the face of change.
• AnalyticalSkills : Able to structure and process qualitative or quantitative data and draw insightful conclusions from it; exhibits a probing mind and achieves penetrating insights.
• Follow - Through : Follows through on items without being micro-managed. Takes ownership over their work and results.
• Multitasking : Being able to use multiple applications at the same time to effectively resolve issues.
• Communication : Excellent interpersonal communication skills and ability to work across multiple groups with ease.
• Compliant & Ethical: Operating with a strong moral compass, doing the right thing even when it isn’t the easy thing.

This will be a Hybrid position where you will be in the office 3 days a week.

Working hours are Monday through Friday, 9-5 EST or 11-7 EST depending on your location.

**Training schedule & hours may differ from working hours. **

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.