Benefits:

Bonus based on performance

Dental insurance

Opportunity for advancement

Paid time off

Vision insurance

Full job description

Grow With Us! At the Raymond Love Agency, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Raymond Love Agency is currently seeking a motivated and ambitious Insurance Customer Service Representative (CSR) to join our team. This position will report to our agency located in Gresham, Oregon. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a full time position working at our office.

Responsibilities:

Assists customers with their bills, telephone inquiries, mail requests and other services as needed

Order policies and request endorsements from the company as required

Policy verification assistance

Updating Certificates of Insurance

Offering additional products to ensure customers have good insurance

Provides solutions and resolves issues for clients in a timely and effective manner

Prepare quotes and proposals for producers to give to clients and maintain client files

Quickly enter client information into agency management system

Gathers data for proposals and applications, reconciles and verifies policy information to ensure information is accurate on application

Work with clients to assist in claim problems process endorsements and proof of coverage, including certificates of insurance

Qualifications:

Education: High School or higher

Proficient data entry skills.

Must be organized and have good time management skills

Must be proficient in Word, Excel, Adobe, Outlook, and also can quickly learn new programs

Must be detail oriented with a strong attention to detail

Excellent verbal and written communication skills required

Must be able to work in a fast-paced environment and be a self-starter

Benefits:

Company Paid Life Insurance

Dental and Vision Plans

401(k) with company match.

Monthly, Quarterly and Annual Bonses

An awesome team of professionals!

The Raymond Love Agency is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.

Qualifications

Ability to work independently to plan, set priorities and organize work

Demonstrated sales and customer service experience

Excellent oral and written communication skills

Demonstrated analytical skills

Experience with PC software applications (Microsoft Office Suites, Internet Explorer, etc.)

Experience using a wide range of digital devices such as smartphones, tablets, and laptop computers

Experience with social media platforms, including, but not limited to Facebook, Twitter, Pinterest, YouTube, Instagram, Google+, LinkedIn, etc.

Ideally has their Property and Casualty license. Must acquire within 2 weeks of job offer, we pay to train and take exam.

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.