At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. The Customer Capacity Enablement team within Global Commercial Products is responsible for developing and managing a suite of corporate payment and spend enablement solutions uniquely differentiated through innovative benefits, features and partnerships underpinned by seamless digital experiences.

Within Capacity & Program Management Experiences under Corporate Card Products & Experiences, the Senior Analyst will report to the Senior Manager, Customer Capacity Enablement, and play a critical role in advancing American Express’s Corporate Spend Capacity growth strategy. Accelerating growth within the Middle Market segment is a core strategic priority for American Express, and this role will focus on bringing to life a new digital capacity enablement experience for Middle Market customers while strengthening and differentiating our market-leading Corporate Card portfolio. The Senior Analyst will also contribute to high-impact initiatives across Line Increase strategies, Corporate AutoPay, Corporate Collateral Certificate of Deposit, and the development of Capacity Enablement curriculum that empowers customer-facing colleagues to deliver exceptional value to our customers.

How will you make an impact in this role?

• Support new customer journeys across digital and assisted channels (web, app, call center); elevating friction points through testing and translating insights into actionable improvements for communications & GTM strategies
• Maintain and monitor Capacity Enablement collateral and assets to ensure accuracy, consistency, and seamless execution.
• Build strong, collaborative partnerships with Marketing to drive results through effective digital strategies.
• Partner closely with the Senior Manager to run the business and advance key priorities.

Key Responsibilities:

• Cultivate a deep understanding of customer line needs to deliver go to market approach including identifying contextually relevant placements and developing compelling language and training for Marketing and Field Teams
• Lead the relationship with key partners such as Risk, Marketing, Underwriting Advisory, Field, GCO and LOBCO to drive continued improvement
• Develop a strong partnership with Marketing and Partners, driving and influencing customer awareness digital strategies to increase Corporate Customer Engagement with Capacity Enablement tools.
• Monitor & Develop Capacity Enablement collateral and curriculum housed in the Field Resource Center; ensuring that colleagues continually have access to the necessary information
• Monitor, analyze, and present Capacity Enablement performance for newly acquired and existing customers, emphasizing trends and insights

Minimum Qualifications:

• Self-starter, strategic & creative thinker who thrives in a dynamic environment
• A customer first mindset with proven experience leveraging customer insights
• Comfort with data, utilizing customer insights and other data to develop strategies
• Excellent verbal and written communications skills and proven ability to communicate effectively to audiences across leadership levels
• Ability to prioritize, solve problems independently, escalate appropriately, manage tight deadlines, effectively drive processes and handle changing priorities
• Strong project management abilities with the ability to drive multiple initiatives across different work streams simultaneously
• Strong collaboration and partnership skills - track record for building positive relationships and finding mutual benefit with multiple cross-functional partners
• Process-oriented with great attention to detail

Preferred Qualifications:

• Bachelor's degree or equivalent years of experience
• 2+ years’ experience in payments product management or marketing capacity

Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions