JOB DESCRIPTION

Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to Fortune 500 companies. We back businesses so they can do more business, with a mission to be the undisputed leader in financial and membership services - responsibly driving double-digit revenue growth. We do that by offering a diverse range of payment and cashflow tools, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs.

As the corporate payments ecosystem rapidly evolves, we are committed to maintaining our leadership position. As such, we have created a Corporate Program Product Management organization to bring together all core corporate payment products including corporate cards, central billing solutions (BTA), and virtual cards. The team will spearhead the creation of best-in-class payment experiences and capabilities meeting the evolving needs of G&L and US MM customers.

The Go-To-Market (GTM) Center of Excellence (COE) was created to effectively drive commercial enablement efforts impacting G&L and US MM customers and field teams across all Corporate Solutions products.

The Senior Analyst, Product Management, will be a critical member of the GTM COE team, supporting the strategy and go-to-market execution for all Corporate Solutions products, with a focus on BTA, and our virtual card solutions.

RESPONSIBILITIES

• Oversee key performance metrics (both lagging and early signal indicators) and portfolio dynamics to help ensure performance issues are identified and resolved, and find opportunities to progress
• Use data-driven insights to strategically target cross-sell and expansion opportunities in partnership with Sales and Field Partners
• Lead Marketing and Field Enablement content strategy and execution in partnership with our Product and Marketing stakeholders.
• Develop and implement the go-to-market sales effectiveness strategy with GCS Sales & Account Development teams and other key partners.
• Stay informed with initiatives across the Corporate Solutions product organization and connect the dots to avoid siloed solutions
• Collaborate with partners in Product Management and Development to raise technical issues and prioritize development needs emerging from voice of customer/ performance insights.
• Coordinate and synthesize voice of customer and competitive analysis to define and implement the product feature roadmap across solutions and optimize customer experience and business impact.

QUALIFICATIONS

Minimum:

• Track record of delivering results in product management, strategy, marketing or GTM enablement roles.
• Ability to synthesize and translate data and insights to inform our strategy.
• Entrepreneurial spirit, thrives in fast-paced environment - bias for action, gets stuff done.
• Comfortable with ambiguity, ability to change course quickly based on new insights.
• Experience running cross-functional projects with ability to bridge connections across internal and external partners and consider multiple points of view.
• Strong communication (written and verbal), comfortable presenting to senior audiences and across functional lines.
• Proficient with Microsoft Excel and PowerPoint

Preferred:

• Experience creating and executing customer-facing marketing and sales content for commercial clients, especially in highly constrained compliance environment.
• Bachelor’s degree and/or 2+ years of relevant experience

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.