JOB DESCRIPTION

Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.

The Global Bonusing Governance (GBG) Team is part of Global Merchant & Network Services (GMNS) and sits within Global Strategy, Operations, & Performance (GSOP). GBG’s team mission is to actively manage and continuously improve the processes by which merchant data is maintained, governed, and used for rewards bonusing. GBG collaborates cross-functionally with enterprise Marketing, US Consumer Services, Global Commercial Services, International Card Services, Global Merchant Services, Technology, Legal, and Compliance teams among others to ensure that we can fulfill accurately on the customer promise.

RESPONSIBILITIES

• Provide support and subject matter knowledge on industry and merchant bonusing to business partners
• Maintain strong relationships with internal and external partners
• Support defining the roadmap for maturing industry bonusing for the short to long-term
• Apply industry bonusing principles to ensure accuracy in merchant categorization and escalate exceptions as needed.
• Partner and collaborate with CRMD to enhance and influence the algorithm driving US industry categories
• The GBG Team is seeking an Analyst to support the maintenance of merchant data and the bonus categories used to bonus Card Members as part of the card value proposition as well as supporting select campaign offers and other programs. This position will be responsible for the following:
• Review and validate merchant data feeds and customer inquiries to ensure accurate merchant categorization across all bonus categories
• Leverage internal and external tools to complete each merchant validation and record findings - Perform data analytics, including merchant/industry research
• Identify and implement process controls and improvements
• Provide timely responses to requests from Audit, Risk Management and regulators
• Maintain process documentation as part of audit and control requirements
• Support customer remediation efforts
• Monitor external payment trend and share insights on potential impacts to bonusing

QUALIFICATIONS

Minimum

• 1-2 years of merchant data experience
• Self-starter with a natural curiosity to understand how things work
• Highly organized with strong attention to detail and cares about quality of work
• Demonstrated comfort managing large datasets and performing data analytics
• Experience with conducting research, trend analysis and reporting
• Advanced proficiency with Microsoft Office, especially Excel and PowerPoint
• Ability to operate independently and manage tight timelines
• Flexible and able to adapt to shifting or changing priorities
• Excellent communication and relationship building skills
• Positive minded team player with ability to see holistic picture that individual and team success are intertwined

Preferred

• Bachelor's degree preferred

Employment eligibility to work with American Express in the US is required as the company will not pursue visa sponsorship for these positions.

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.