JOB DESCRIPTION

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

As Senior Associate - Digital Product Ops, you will lead critical workstreams in the strategic Authorizations Modernization Program (AMP) to transform AXP’s authorization business process and platforms from legacy mainframe to modern distributed cloud native design. You will work with cross-functional program/project teams to ensure the desired results are achieved, actively overseeing journey delivery, testing and migration.

This role requires strong organizational, problem-solving and stakeholder leadership skills and should have the ability to influence across multiple levels of leadership. The incumbent must work well in a dynamic, sophisticated environment and under deadline pressures and be able to coordinate the efforts of a large agile team. The incumbent will work closely with a wide array of Strategy, Product & Technology teams, as well as partner in areas such as Servicing, Non-Risk, and Operational Risk.

RESPONSIBILITIES

Key Responsibilities:

• Support the Program Management Office, including planning and coordinating activities, through all phases of the software delivery life cycle for the migration of journeys from CAS to AMP.
• Lead journey progress for Credit, Non-Risk & Platform journeys.
• Drive clear, transparent program communications using dashboards and status reports.
• Partner with key stakeholders in Product & Solution Management to document and track Capabilities & Features.
• Build and leverage relationships with key project stakeholders across multiple lines of business.
• Identify gaps in existing processes and implement improvements.
• Be an influencer and a self-starter with the ability to lead the program without the need for explicit direction.

QUALIFICATIONS

Minimum Qualifications:

• Experience in the Credit or Fraud Risk domain, having executed transformational or change management roles.
• Experience in delivering large and complex projects in matrixed organizations and interacting with teams across all lines of defense.
• Strong problem-solving skills: ability to see the big picture while focusing attention on critical details.
• Demonstrated ability to successfully manage multiple priorities under pressure.
• Excellent Microsoft Suite skills (i.e., PowerPoint, Excel, Word).
• Ability to lead informed technical discussions with engineering teams within and outside the Risk organization.
• Bachelor's Degree in business administration, computer science, engineering, or a related technical discipline is preferred.
• SAFE, Project Management Professional (PMI) or equivalent Project Management certification is preferred.

Leadership Skills:

• Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority.
• Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged.
• Ability to communicate key risks to colleagues, business partners, and senior leaders.
• Strong verbal and written communication skills.
• High energy, an optimistic attitude, and a good sense of humor.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.