JOB DESCRIPTION

About the Internal Audit Group at American Express

Our Internal Audit Group is a worldwide function with 400+ team members and offices across nine countries within American Express. We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group.

Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.

About the Role:

The Senior Manager, Project & Change Management within the Audit Department’s Professional Practices group, plays a key role in executing and supporting change initiatives across IAG. This role is responsible for supporting the governance and execution of IAG change initiatives, contributing to the department’s broader transformation by enabling the adoption of new processes, tools, and ways of working.

The Senior Manager will act as a central coordinator across Professional Practices, Audit Teams, and the Company’s Project Governance function, ensuring alignment, effective communication, and supporting the timely delivery of change initiatives. In addition, this role will partner closely with stakeholders to support the planning, tracking, and adoption of key change efforts.

This is an exceptional opportunity for you to showcase and further expand your project and change management skills, internal audit skills, and ability to influence positive change!

RESPONSIBILITIES

Key Responsibilities:

• Support the execution of the IAG project and change management strategy, ensuring alignment with organizational goals and the Company’s project management standards
• Contribute to the enhancement and consistent application of IAG’s project and change governance frameworks, tools, and methodologies to drive effective stakeholder engagement, communication, training, prioritization, and adoption of changes
• Support strategic planning activities for the annual audit planning cycle, including coordinating inputs across stakeholders, aligning to IAG’s strategic objectives, and ensuring priorities, governance, and progress updates are effectively managed through established forums (e.g., ILT, SteerCo).
• Lead coordination of project and change management activities across Professional Practices, Audit Teams, and the Company’s Project Governance function, serving as a key liaison to ensure alignment and execution.
• Identify, monitor and escalate change and project risks and support mitigation planning across initiatives
• Influence stakeholders across levels to drive alignment, resolve conflicts, and ensure timely decision-making
• Develop and maintain performance metrics, reporting, and dashboards to provide transparent visibility into progress, risks, and outcomes for IAG leadership.
• Support and/or manage governance routines (e.g., working groups, steering forums), including agenda setting, materials preparation, and follow-up on actions and decisions
• Champion the adoption of new technologies, agile practices and digital tools to enhance project and change management execution.
• Identify opportunities to improve project and change management processes, tools, and reporting, and drive enhancements to increase efficiency and effectiveness
• Partner with stakeholders across IAG to drive adoption of changes and reinforce new processes, tools, and ways of working
• Contribute to a culture of continuous improvement, collaboration, and accountability across project and change initiatives.

QUALIFICATIONS

Minimum Qualifications:

• Bachelor’s degree required
• 5+ Years experience in audit, compliance, risk management consulting or within the financial services/banking industry with knowledge of financial and banking regulations
• Strong knowledge of change and project management frameworks with demonstrated experience leading project and/or change management processes.
• Strong and effective written and verbal communication skills
• Effectively works independently, within a team and across teams in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, a focus on quality, and the ability to work on competing priorities

Preferred Qualifications:

• Experience working within an internal audit department or second-line risk/control function.
• Familiarity with audit methodologies and audit management systems.
• Strong analytical, problem-solving, and program management skills.
• Proficiency in using data analytics, audit management tools, and agile delivery principles is a plus.
• Ability to thrive in a dynamic, fast-paced, and evolving environment.
• Advanced degree
• Relevant certifications (e.g., CIA, CISA, CRMA) preferred.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.