At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.
The Membership & AI team focuses on shaping how we evolve from a transactional platform to a more personalized, discovery-driven experience across travel, dining, and lifestyle. We partner across Product, Engineering, and multiple business units (e.g., Travel & Lifestyle Services, Resy, and Ventures), as well as external companies to identify high-impact opportunities, evaluate build/buy/partner decisions, and bring new AI-powered capabilities into market.
This is a fast-moving space with evolving priorities, where the team plays a central role in bringing structure, driving alignment, and ensuring execution across complex initiatives.
Responsibilities
Develop strategic analyses and framing to inform priorities, decisions, and opportunity areas
Translate strategic direction into structured workstreams, plans, and actionable recommendations
Drive execution across multiple initiatives, ensuring strong follow-through and high-quality, decision-ready outputs
Drive cross-functional coordination across Product, Engineering, Go-to-Market, Legal, Marketing, and multiple business units to maintain alignment and momentum
Drive execution of business development and deal processes, including structuring evaluations, contract negotiations, preparing materials, and coordinating stakeholders
Structure and lead partner evaluations (capabilities, feasibility, business impact), providing clear recommendations
Identify, evaluate, and prioritize potential partners, translating capabilities into clear business opportunities and strategic recommendations
Continuously monitor the external landscape (startups, technology platforms, and partners), benchmarking capabilities and identifying opportunities aligned to business priorities
Translate complex technologies and partner capabilities into clear business use cases, product opportunities, and investment or partnership decisions
Build and manage relationships with internal stakeholders and external partners to drive alignment, progress, and outcomes
Support go-to-market execution for new capabilities and partnerships, including coordination with Marketing and PR
Develop business cases and financial analyses (e.g., CBAs), including sizing opportunities, assessing tradeoffs, and supporting investment decisions
Minimum Qualifications
4-7+ years of experience in consulting, strategy, business development, product, or operations roles
Proven ability to own and drive complex workstreams end-to-end with strong follow-through
Experience supporting or driving partnerships, vendor evaluations, or deal processes
Strong problem-solving skills with the ability to structure ambiguous problems
Experience working in cross-functional, fast-paced environments
Experience developing business cases or financial analyses to support strategic or operational decisions
Preferred Qualifications
Experience with digital products, AI, or data-driven platforms, technical fluency a plus
Experience working on external partnerships or ecosystem development
Strong product intuition and consumer sensitivity, with the ability to evaluate opportunities through a customer and user experience lens
Interest in membership-based products and experiences (e.g., travel, dining, lifestyle) is a plus
Strong ability to communicate complex ideas clearly and concisely to diverse stakeholders
Demonstrated ability to operate in ambiguity, build structure, and maintain momentum
Track record of building relationships and influencing across teams
Marketing experience a plus
Salary Range: $86,250.00 to $158,250.00 annually + sales incentive + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.