JOB DESCRIPTION
The Digital Workplace Product Group within the Technology organization at American Express is responsible for delivering secure, scalable, and modern collaboration capabilities to colleagues across the enterprise.
We are seeking a Senior Product Manager with deep, hands-on expertise in Microsoft Copilot Studio, Power Apps, and the broader Power Platform to lead the strategy, governance, and execution of enterprise-grade AI and automation solutions.
This role is ideal for a product leader who is equally comfortable shaping vision and operating model as they are diving into the technology. You will be responsible for defining the product roadmap, building scalable intake and governance processes, and maintaining the artifacts, standards, and documentation required to support successful delivery at enterprise scale.
The ideal candidate brings a strong blend of product management, process design, and cross-functional leadership, with experience delivering secure, governed, and high-impact solutions using Microsoft’s low-code and AI platforms.
RESPONSIBILITIES
Product Strategy & Roadmap
- Define and own the product vision, roadmap, and success metrics for Copilot Studio and Power Platform initiatives
- Identify, assess, and prioritize high-value AI, automation, and low-code use cases across the enterprise
- Translate business needs into scalable product capabilities and implementation plans
- Align roadmap decisions with enterprise priorities, compliance requirements, and platform constraints
Process, Governance & Operating Model
- Design and implement the end-to-end product operating model, including: use case intake and evaluation, prioritization frameworks, approval and escalation workflows, and release and lifecycle management processes
- Define and enforce standards, guardrails, and best practices for secure, scalable, and compliant adoption
- Partner with security, legal, compliance, and architecture teams to ensure alignment with enterprise policies and responsible AI requirements
Hands-On Product Execution
- Work directly with the technology to support solution design, prototyping, and implementation
- Partner with engineering and solution teams to translate requirements into scalable technical solutions using Copilot Studio, Power Apps (canvas and model-driven), Power Automate, and Dataverse
- Contribute to design decisions related to prompt design and evaluation, conversation flows and orchestration, agent behaviors and action execution, data access and connector strategy
- Evaluate and improve solution performance, usability, reliability, and scalability
AI, Data & Integration Strategy
- Help shape enterprise AI solutions by defining effective approaches for prompt engineering, grounding and knowledge retrieval, orchestration and agent design, API and connector-based integrations
- Partner with technical teams on data architecture considerations including Dataverse design, Data modeling and lifecycle management, external system integrations, identity and access controls
- Understand how Copilots and apps interact with enterprise systems, data sources, and security controls
Adoption, Change Management and Scale
- Develop and execute strategies to drive adoption and responsible scale of Copilot and Power Platform solutions
- Create reusable templates, patterns, and accelerators to improve consistency and speed to delivery
- Partner with enablement and communications teams to support rollout plans, training, and user guidance
- Help establish a sustainable model for product support, intake management, and ongoing improvement
QUALIFICATIONS
- 5+ years of experience in Product Management, with a strong track record delivering enterprise software, platform, or digital products
- Deep, hands-on experience with: Microsoft Copilot Studio, Power Apps, Power Automate, Dataverse, and broader Power Platform capabilities
- Proven experience building and operationalizing: product processes, governance frameworks, intake and prioritization models, and supporting product and compliance artifacts
- Strong understanding of:
- GenAI concepts, including prompt engineering, grounding, orchestration, and evaluation
- Low-code/no-code architecture and enterprise deployment patterns
- API integrations, connector strategies, and system interoperability
- Environment management and application lifecycle management
- Experience working cross-functionally with engineering, security, legal, compliance, and business stakeholders
Preferred Qualifications
Experience with:
- Microsoft 365 Copilot and related extensibility patterns
- Azure services such as Azure OpenAI, Logic Apps, Functions, or API Management
- Power Platform Center of Excellence practices
- Responsible AI, risk management, and enterprise governance frameworks
- Product analytics and value measurement
- Relevant certifications in Power Platform, Azure, or AI solutions
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.