JOB DESCRIPTION
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
The Enterprise Data and AI organization unites the data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences. The EDAI organization also incorporates technology Research & Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact.
The GenAI Enablement Team partners with stakeholders to support GenAI use cases from inception to implementation - guiding teams through council reviews, model integration, testing, and evaluation - to ensure alignment with enterprise GenAI strategy, governance, and the safe, compliant adoption of AI capabilities across the organization.
As a Senior Manager of Product Enablement and G2M (Go to Market), you will join our team that has embarked on launching GenAI products at Amex. In this role , for driving G2M activities, ensuring appropriate governance and performance management of exciting GenAI Solutions. We work with distributed teams in a highly dynamic environment collaborating with product and technology leaders, and engineers who are passionate about our journey to build and deliver technology-powered solutions that our customers love and that works for our business.
RESPONSIBILITIES
On any given day, you might:
Challenge the status quo, finding ways to safely launch, monitor and experiment with emerging solutions at scale across Amex
Collaborate with stakeholders across Amex, ensuring win-win situations that drive impactful business results while staying compliant with all necessary rules and regulations.
Tackle complex problems and timelines, staying nimble while driving key outcomes.
Partner with key risk and compliance stakeholders to drive efficiencies and appropriate governance of GenAI Products
Manage global rollouts of high visibility products and capabilities
Navigate technical nuances and business strategies to unlock value with emerging AI partners external to Amex.
Navigate and understand a complex and rapidly evolving technology space with an open mind, creative problem solving skills, and a bias for early action
QUALIFICATIONS
Minimum Qualifications
5-7 years of professional product, operations, governance or related experience.
Experience working with complex go to market or enablement activities for emerging software or payments products.
Experience managing complex stakeholder relationships and negotiations
Operations, governance, and performance management experience
Bias to action, with a strong focus on driving enterprise learnings in the face of ambiguity or uncertain outcomes.
Exceptional organizational, program management, and communication skills
Working knowledge of Generative AI products and solutions
Passion for cutting edge technologies and excitement to tackle hard problems before there are clear solutions.
Bonus Points
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
ABOUT US
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
ABOUT THE TEAM
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.