JOB DESCRIPTION

The Sr. Manager, Enterprise AI Transformation Office will support critical initiatives for the Enterprise AI Transformation Office.

This colleague will partner directly with teams across the enterprise to strengthen execution of critical AI initiatives, ensure initiatives deliver at scale, and drive sustainable value. The role will also support the development of pipelines for future AI initiatives, including tracking, insights, and best practice adoption.

This role will step into complex, in-flight programs to provide structure, remove barriers, and enhance cross-functional coordination. The colleague will bring enterprise perspective, disciplined execution oversight, and connectivity across teams to amplify outcomes and unlock momentum.

This is a highly visible role requiring strong executive communication and presentation skills, structured thinking, and the ability to operate effectively in ambiguity. The ideal candidate can bring clarity to white space, adapt quickly as priorities evolve, and drive coordinated execution across a complex, matrixed environment.

RESPONSIBILITIES

• Lead structured program management, milestone tracking, and performance visibility to improve speed, focus, and outcomes
• Connect related initiatives, capabilities, and leadership efforts to avoid duplication, increase leverage, and amplify impact
• Identify execution bottlenecks, decision delays, resource constraints, and cross-functional friction; drive rapid resolution
• Facilitate alignment across stakeholders to ensure seamless delivery
• Support the scaling of AI best practices across the enterprise, enabling consistent execution and knowledge sharing
• Deliver clear, structured updates and data-driven insights to senior leadership to inform strategic decisions
• Foster cultural and behavioral change required to embed AI into day-to-day decision-making and business processes
• Surface risks, trade-offs, and recommendations to senior leaders to support decision-making

QUALIFICATIONS

• Proven track record of supporting large-scale, cross-functional enterprise initiatives with measurable business impact

• Strong understanding of AI, data, and digital capabilities, with experience translating strategy into executable programs that drive growth and efficiency

• Strong ability to diagnose execution challenges and rapidly implement pragmatic solutions

• High adaptability and learning agility; ability to operate effectively in fast-paced, evolving environments and adjust priorities as strategic needs shift

• Demonstrated ability to operate effectively in ambiguity and white space - shaping structure where none exists and evolving the model as the work progresses

• Strong program management discipline with the ability to instill structure while maintaining speed and flexibility

• Exceptional stakeholder management skills with the ability to leverage data and insights to inform decision making

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.