JOB DESCRIPTION

American Express entered the travel agency business in 1915 and today is one of the world’s largest luxury travel and lifestyle service networks. Travel & Lifestyle Services (TLS) is a critical component of the value proposition of the American Express premium card products, focused on delivering Travel and Lifestyle benefits which allow American Express to create differentiation and loyalty with premium CMs.

This role sits within the TLS Global Customer Experience (GCX) organization on the Strategic Initiatives team. This Senior Manager will be a critical leader and partner responsible for GCX OpEx Planning & Reporting, Vendor Management and Travel Accreditation functions.

RESPONSIBILITIES

• Own and manage GCX OpEx tracking (in partnership with Finance) identifying and explaining variances to plan, including software capitalization and accruals
• Lead monthly LT OpEx reporting meetings, presenting financial reviews, adjustments, and key risks & opportunities
• Manage annual & 3-year OpEx planning exercise
• Oversee the end-to-end GCX vendor management process, including contracts, Statements of Work (SOWs), purchase orders and invoicing
• Manage contractor onboarding and provide ongoing support to ensure a seamless experience
• Oversee IATA and travel accreditation processes, including IATA card management across all TLS markets
• Lead, develop, and support a team of 3, driving performance and accountability.

QUALIFICATIONS

• Strong financial acumen with 5+ years of experience in a finance-related role
• Demonstrated ability to collaborate cross-functionally and navigate multiple disciplines
• Results-oriented problem solver with a focus on driving business outcomes
• Proven ability to navigate challenges, remove roadblocks, and maintain delivery momentum
• Excellent communication skills, with the ability to tailor messaging to diverse audiences
• Comfortable engaging in executive-level discussions and presentations
• Strong relationship-building skills with the ability to influence and partner effectively
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
• Knowledge of TLS organization, systems, and capabilities preferred

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.